Director of Development Operations

Updated:August 1, 2026 Title:Director of Development Operations Staff Group:Stewardship and Development Reports To:VicePresidentfor Communications and Development Location:Open* Job Category:Program Director II Hours/Week:35 * Location is open in the continental United States. You should have easy access to a major airport due to the travel requirements of this position. Purpose The Director of Development Operations ensures that the administrative and operational systems of the department fully support the fundraising goals of the Association by translating fundraising strategy into reliable systems, policies, and workflows that scale as the organization grows and that strengthen donor retention and lifetime value. The senior director leads the day-to-day operations for gift processing, donor database and related systems support, including donor data integrity; supervises staff; and ensures consistent, timely, and personalized donor experiences across channels. Principal Responsibilities Operations and Process Management Oversee gift processing, acknowledgement, receipting, and donor record maintenance to ensure accuracy and timeliness. Design, document, and enforce standard operating procedures (SOPs) for all stewardship and development operations. Provide data analysis and data modeling for program evaluation and new initiatives. Train and support the department inappropriate use of adopted workplace management tools including Asana. Manage vendor relationships and third-party platforms used for donor CRM, including acknowledgements, and reporting. Serves as the budget manager for the department. This includes acting as a liaison to the Finance Department and resource person for the department on all financial management issues, such as annual budget process, expense management, quarterly income and expense forecasts, etc. Team Leadership and Development Directly supervises, coaches, and develops a team off our stewardship and operations staff; set clear goals, conduct performance reviews, and foster a culture of accountability and service. Provide training and cross-functional support to frontline fundraisers, program staff, and volunteers on stewardship best practices and systems use. Data, Systems, and Reporting Oversee professional stewardship of the donor database (Virtuous CRM) for stewardship-related data; ensure data integrity, segmentation, and hygiene. Build and maintain dashboards and regular reports that track stewardship KPIs (acknowledgement timeliness, donor retention, upgrade rates, gift processing metrics). Research and analyze data for fundraising trends and patterns, including comparison to historical data as well as external benchmarks. Partner with data/analytics and ITSto implement automation, integrations, and system improvements that reduce manual work and risk. Program Leadership and Strategy Support Partner with the Senior Director of Development Programs and the Vice President of Communications and Development to implement donor strategy. Lead continuous improvement initiatives to increase donor retention, upgrade rates, and stewardship efficiency. Cross-Functional Collaboration Work closely with key stakeholders across the Association to align stewardship practices and ensure seamless donor experiences. Acts as a liaison to Human resources for training and skill-building in best practices. Performs other duties as requested by supervisor, theVice Presidents, or the President. Qualifications This position has a salary midpoint of $103,300. Compensation may vary based on factors such as experience, qualifications, and geographical location, with offers potentially ranging from 10-15% higher or lower than the midpoint. Requirements include: Required Bachelor’s degree or equivalent experience. 7+ years of progressively responsible experience in development operations, stewardship, or nonprofit fundraising Demonstratedexpertisewith donor databases (e.g., Virtuous CRM, Raiser’s Edge, Salesforce, or similar) and CRM-driven stewardship workflows. Strong operational skills: process design, project management, SOP development, and vendor management. Excellent written and verbal communication skills with strong attention to detail. Proven ability to manage competing priorities, lead cross-functional projects, and deliver consistent results under deadlines. Experience using data to drive program improvements. Experience supervising and managing teams Understanding of issues around anti-racism, anti-oppression, and multiculturalism Work or lived experience with BIPOC communities is ofparticular value Eagerness to work in an organization in which the dismantling of white supremacy is a high priority Preferred Experience working in a mid-to-large nonprofit with complex funding streams and restricted funds. Familiarity with gift processing platforms, payment processors, and data integration tools. How to Apply People with disabilities, people of color, indigenous people, Hispan