Principal Crisis Worker

About Trevor: The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ\+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ\+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years. Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer \& questioning young people by embodying our values: Heart \- We care deeply and commit to do what matters Integrity \- We build trust through our words and actions Community \- Together, we are an unstoppable force for good Belonging \- We serve as allies to the mission, and to each other Progress \- We continually move onward and upward Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position. **Role:** Principal Crisis Worker **Location:** This role will be remote in the continental United States, Alaska, or Hawaii **Reports to:** Team Lead, Crisis Services **Eligibility:** Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role. **Classification:** Nonexempt Full Time **Union Role?** Yes **Salary Range:** $30\-$32 per hour **Summary:** Our Crisis Workers do the work Trevor was founded to do: supporting LGBTQ youth who need someone to talk to. A Principal Crisis Worker is primarily responsible for supporting LGBTQ\+ youth on TrevorText, TrevorChat, or TrevorLifeline (our life\-affirming crisis services programs for LGBTQ\+ youth). In addition to providing expert direct crisis counseling, Principal Crisis Workers are responsible for providing real\-time support to other Crisis Workers through peer mentoring during high\-risk engagements. Staff also perform key administrative tasks (including engaging with third parties) required to provide high\-quality, continuous crisis support. ### **Roles and Responsibilities:** * Provide suicide prevention and crisis intervention counseling to LGBTQ\+ young people nationwide via text, chat, or phone calls * Successfully complete mandatory training including ramp plan for expanded responsibilities Adhere to performance measures with regard to handle time and utilization as defined by leadership for a Principal Crisis Worker position * Complete weekly direct service time as directed by crisis intervention leadership, with the additional time spent conducting administrative tasks (currently anticipated to be \~50% direct service and \~50% contact monitoring on average, and dependent on evolving business need) * Follows all protocols and procedures related to taking time off * Adhere to on\-shi