HR People Services Specialist II

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp is seeking a remote HR People Services Specialist to join our team! Work Schedule M\-F 8:00 a.m. – 5:00 p.m. Pacific Time **Job Responsibilities:** * Resolves complex HR inquiries from employees through case management, telephony, chat and appointment bookings * Ensures timely and high\-quality service delivery, meeting performance and quality Service Level Agreements (SLAs) * Drives completion of complex, time\-sensitive activities to meet deadlines * Provides policy guidance and advanced assistance on HR process navigation for employees * Is subject matter expert (SME) and partners with COEs and Stakeholders on knowledge transfer and process optimization projects to improve employee experience * Mentors and provides guidance to team members, creates / maintains training content (e.g. job aides, etc.), facilitates training sessions, and supports onboarding for new People Services team members * Drives compliance with global policy and labor laws, documentation standards, process and data audits * Identifies and solutions for trends or inefficiencies and contributes to service enhancements projects * Supports global HR Projects * Other HR Support as needed **Minimum Qualifications:** * 2 or more years of experience in Human Resources or related field with at least a 2\-year degree in Human Resources or a field applicable to the role, OR * 3 or more years of experience within Human Resources or related field with a High School Diploma or equivalent. **Preferred Qualifications** * 1 or more years' experience using HR Systems and tools including Workday and ServiceNow * 1 or more years of hands\-on experience in a telephony or case management role, demonstrating familiarity with high\-volume customer interactions or case handling **Additional Job Standards** * Strong command of English language, both written and verbal. * Advanced issue resolution, problem\-solving, and decision\-making skills * Basic knowledge and understanding of AI tools * Strong attention to detail, ability to manage multiple priorities, and commitment to maintaining confidentiality * Strong analytical skills * Excellent communication skills As a HR People Services Specialist you will manage complex processes and focus on supporting employees while leveraging HR tools to drive efficiency and service excellence. This role plays a critical part in delivering a seamless employee experience by resolving HR cases, ensuring compliance, and continuously improving HR operations. In our dynamic and friendly corporate environment, you will have the opportunity to collaborate with an international team, support inquiries, manage HR documentation, and contribute to a variety of engaging projects. **Application Window: 6/19/2026*