Head of Membership, Infinity

About PacasoPacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. We've reimagined the second home category — pairing a thoughtfully designed co-ownership model with simplified financials, equitable scheduling, and dedicated local property management, so owners get the joy of a true second home without the hassle.Since launch, Pacaso has facilitated more than $1.2 billion in gross real estate transactions and service fees across 40+ destinations in the U.S., Mexico, and Europe — including Aspen, Lake Tahoe, Napa, Malibu, Palm Springs, Cabo, Paris, London, and most recently Florence, Milan, and Rome. We've raised over $300 million in cumulative equity funding, closed the largest real estate Regulation A+ offering of 2025, and reserved the Nasdaq ticker PCSO as we build toward a public listing.Our work has been featured in The New York Times, The Wall Street Journal, Fortune, Forbes, CNBC, Bloomberg, and others.RecognitionWe're a Certified Great Place to Work and have been honored for both our culture and our category-defining work:No. 5, Forbes America's Best Startup Employers (2026) — our second consecutive Top 10 rankingNewsweek's America's Greatest Startup Workplaces (2025)Winner, 2025 Inman Best of Proptech Awards — Consumer Experience & Marketplace InnovationFortune & Great Place To Work Best Workplaces in Real Estate (2024)Best Workplace in the Bay Area™ (2023)LinkedIn Top Startup (2022) · Glassdoor Best Places to Work, #6 (2022)About the RoleJoin Pacaso to build and own the supply side of Infinity — Pacaso's private home exchange network for whole-home owners. Infinity launched in February 2026 and has moved from concept validation to an expanded swap platform across 21 new markets. To deliver real swap value to our members, we need to scale supply trust-first, AI-native, and fast.As Head of Membership, you will own the top of the funnel demand of Pacaso-worthy second homes for Infinity by Pacaso. This is a builder's role. Top of funnel levers include (1) the curated, invite-only Ambassador Program that brings exceptional second homes into the Infinity portfolio, (2) strategic partnership sourcing for swap groups, and (3) innovative ideas you bring to the table leveraging AI.You conduct first-conversation intake/vetting with high-net-worth homeowners, and design the AI-powered flows that scale a trust-led acquisition channel toward 1,000 homes by year end and 10,000 with Groups.This is a sales role at heart — focused on supply instead of demand. You will work a pipeline, deliver against monthly activity and outcome targets, and operate with the rigor and accountability of a top-performing salesperson. This is meaningfully different from a classic BD/partnerships role: less about long-cycle relationship cultivation, more about high-volume activity, pipeline discipline, and measurable monthly results. The relationship and brand polish matter; so does shipping a high volume of activities every week and delivering specific numbers every month.With one critical nuance: your number IS quality. Every Activated Home must clear Pacaso's vetting bar. You'll work a large pipeline, but only the homes and owners that meet the Pacaso-worthy standard count toward your number. The volume serves the right outcome — never the wrong one.If you've run channel, partnership, or membership programs for luxury or invite-only brands, you carry a quota and love it, you're fluent in shipping AI-powered workflows, and you can hold your own in a conversation with a $5M+ second-home owner — we want to hear from you.Key Responsibilities:Pipeline & Performance Discipline: Run this function like a top-performing sales org. Manage a structured pipeline of prospective Ambassadors, homeowner referrals, and group partnerships through every stage. Deliver against monthly activity targets (inputs: outbound touches, intake calls, group prospects engaged) and outcome targets (quality-gated outputs: Activated Homes that cleared Pacaso's vetting bar, Swap Group partnerships closed). Bring quota-carrying rigor — daily activity, conversion math, and weekly forecasting — to the supply side of Infinity. This is selective volume: large pipeline, high bar, disciplined throughput. Only homes and owners that meet the Infinity standard count toward your number.Ambassador Program Ownership: Take the Ambassador Program from v1 launch to steady-state operations. Recruit, onboard, and activate Ambassadors across priority US and International wealth hubs. Operate the program around its three pillars — Community, Education, and Recognition — and continuously improve the cadences, content, and recognition mechanisms that keep Ambassadors high-quality and high-converting.Community, Education, Recognition: Run the Ambassador community — private WhatsApp group, weekly updates, market insight loops, Ambassador spotlights. Build & maintain education materials (talk tracks, explainer assets, qualification criteria, ap