Certification and Legalization Manager

**Work Arrangement:** This is a hybrid role requiring **three (3\) days per week onsite at our Alexandria, Virginia office** and **two (2\) remote workdays**, subject to business needs. **Position Overview:** The Certification and Legalization Manager is a key member of Questel’s Document Services team, responsible for managing notarization and legalization requests related to patent and trademark documentation. This role serves as an active District of Columbia Notary Public (or is eligible to obtain a D.C. Notary commission) and ensures that all notarial acts are performed in compliance with D.C. jurisdictional and physical location requirements, while overseeing the team’s operational workflows, administrative processes, and regulatory compliance. **Principal Duties \& Responsibilities:** * Perform official notarial acts for clients in full compliance with District of Columbia notarial laws and regulations * Maintain an active D.C. Notary Commission in good standing at all times * Oversee and coordinate daily team workflows, including document preparation, scheduling, data entry, and file management, to ensure balanced workloads and operational efficiency * Review team outputs for accuracy, completeness, and compliance prior to client delivery or filing; ensure adherence to data privacy and confidentiality standards, including the handling of PII and sensitive legal information * Lead training and development efforts by onboarding new team members and providing ongoing instruction on office procedures, document handling protocols, and customer service expectations; conduct regular performance check\-ins to support continuous improvement and professional growth * Act as the primary escalation point for complex or sensitive client inquiries; manage team calendars and priorities to address urgent and high\-impact requests * Work on special projects and other duties as assigned by management **Qualifications \& Skills:** *To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.* **Education and Experience:** Associate degree or equivalent experience required. Any combination of education, experience and training which provides the following knowledge, skills, and abilities will be considered: * Active District of Columbia Notary Public commission, or ability to obtain one, with the ability to perform notarial acts in compliance with applicable jurisdictional and physical location requirements; additional state notary commissions may be required based on business needs * Ability to work independently with minimal supervision while also collaborating effectively within a team environment * Demonstrated initiative, persistence, problem\-solving capability, a