Head of Customer Success (SaaS)

about usHaut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech. We are looking for an experienced and visionary Head of Customer Success to lead, scale, and optimize our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships.job descriptionWhat You'll Do: Strategy & ExecutionDesign comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansionPersonally manage and expand our most strategic enterprise accountsBuild automated health-score tracking systems that surface risks before they become problemsTeam & CultureRecruit, develop, and lead a world-class Customer Success team of 3 peopleCreate scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansionIntegrate CRM workflows with product and support systems for seamless customer experiencesRevenue ImpactTurn client feedback into real intelligence for Product and Sales.Drive measurable expansion revenue through strategic account management.Prove that great Customer Success makes money — and own that number.What Will Help You Thrive in This Role6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team.A real track record with enterprise clients — you're comfortable in the room with senior stakeholders.You've built top-notch CS processes, playbooks, and best practices before, not just run them.Experience automating customer health monitoring and risk detection.A hands-on leadership style, you set strategy and roll up your sleeves.Exceptional English and genuine executive presence.why us?Competitive base salary + a clear, transparent bonus structureFully remote, with flexibility across EU time zonesPaid time off and a company-issued laptopA rare chance to build a CS function from the ground up — your fingerprints on everythingA collaborative, genuinely supportive team that shipsDirect impact on product and company growthRoom to grow at the intersection of AI, science, and beautyOriginally posted on Himalayas