DCIM Support Specialist

About CarrierCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.SummaryNlyte Software, a wholly owned subsidiary of Carrier, combines market-leading data center management software with global building and energy solutions to drive digital infrastructure efficiency, and is seeking a permanent, full-time DCIM Support Specialist. This role serves as a subject matter expert supporting the technology foundation of the Nlyte application suite, troubleshooting communication protocols (such as Modbus, SNMP, and BACnet), and managing complex customer issues and system integrations with enterprise tools like vCenter, HP uCMDB, and ServiceNow. Requiring a strong background in large-scale system administration and data center operations, the specialist will also analyze training needs to implement technical programs for internal teams and high-profile clients while ensuring consistent, high-quality technical and operational support.Location: This is a remote position with a preference for candidates located within the Pacific Time Zone.Work Schedule: Operating hours are Monday through Friday, 9:00 AM to 5:00 PM PT, with participation in an on-call rotation approximately once every two months.Role ResponsibilitiesContribute as the subject matter expert for multiple products and services.Respond to and handle complex calls with high profile customers to ensure smooth and effective operations of products and services.Proficiently handle complex customer matters and ensure escalation to management if necessary.Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.Obtain information from customers and technical organizations, engineering, software and product requirements to prepare training programs for customers and team members. Ensures implementation of training programs.Participate in a scheduled on-call rotation (approximately once every two months) to provide operational and technical support.Maintain a consistent daily schedule from 9:00 AM to 5:00 PM PT, ensuring dedicated support coverage for clients and systems operating within the Pacific Time Zone.Role PurposeSupport the technology foundation for the Nlyte application suite and the environment where it is installed.Support enterprise applications, databases, onsite communications equipment, storage, related software, and data center technology and operations.Work with enterprise-wide applications that integrate with Nlyte, including VCenter, HP UCMDB, and ServiceNow.Bring several years of System Administrator experience in large organizations.Understand problem management, service desk operations, and change management processes.Troubleshoot communication issues involving Modbus, SNMP, and BACnet protocols.Required Qualifications Bachelor’s degree in Engineering Technology, Computer Science, Electronics, Mechanical Engineering, Electrical Engineering, or HVAC.5+ years of experience in Technology, or Controls (BMS, EPMS, Automation), or DevOps.1+ year of experience supporting enterprise applications, or databases, or onsite communications equipment, or storage, or data center technology and operations.Must have a dedicated, quiet workspace and a reliable, high-speed internet connection suitable for daily remote operations.Preferred QualificationsWindows System Administration skills.Knowledge of Linux.Experience with Web technologies (Web Services, IIS, XML, etc.).Application Sys Admin.Basic SQL usage (execute scripts, view tables).Knowledge of System permissions.Located within the Pacific time zone.Pay RangeThe annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Other CompensationThis position may be entitled to short-term cash incentives, subject to plan requirements. BenefitsEmployees are eligible for benefits, including:Health Care Benefits: Medical, Dental, Vision; Wellness incentivesRetirement BenefitsTime off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; fam