Account Manager

Employment Type: Full-timeFLSA Status: ExemptPay Type: Salary Exempt, $110,000 - $130,000 + CommissionWork Location: Remote with periodic travel required for role-specific needs (e.g., conferences, client meetings, work - related events), and mandatory travel to the Denver, CO office for in-person meetings, training, and collaboration.Travel Requirement: YesAbout VeilSunVeilSun delivers value-based innovation for AI and Low - Code driven custom applications. We provide immediate value for complex solutions while building for long-term scalability. We begin with a customized Technology Blueprint to fully understand our customers’ business objectives, then design and deliver applications that drive quick ROI and strong user engagement.We specialize in QuickBase development and consulting, cloud integration, and leading low-code/no-code platforms, including Mendix and Microsoft Power Apps. We’ve helped hundreds of growing companies achieve their business goals through a scalable technology visionPosition Summary The Account Manager is responsible for managing and growing relationships with existing VeilSun clients. This role focuses on client retention, expansion, and satisfaction by identifying opportunities to deliver additional value through VeilSun’s services and partner solutions. The Account Manager works closely with Delivery, Sales, and Partner teams to ensure successful outcomes, proactively manage the client roadmap, and drive incremental revenue within assigned accounts.This is a client-facing, consultative role ideal for someone who enjoys building trusted relationships, understands professional services delivery, and can translate business needs into technology solutions.Key ResponsibilitiesClient Relationship ManagementOwn and manage a portfolio of existing client accounts, serving as the primary point of contact.Build strong, long-term relationships with key stakeholders and executive sponsorsMaintain a deep understanding of client business objectives, challenges, and success metricsProactively identify and mitigate churn riskManage client escalations in partnership with Delivery and leadership as neededRevenue Growth & Account ExpansionIdentify, qualify, and close expansion opportunities including upgrades, renewals, cross-sells, and add-on servicesManage pricing discussions and renewal conversations within established guidelinesEnsure full understanding of client procurement process to accurately forecast and set expectationsCreate value within existing relationships to gain introductions to new contacts, teams, and departmentsManage and forecast an expansion pipeline for VeilSun services and partner offerings (e.g., Quickbase)Collaboration & Delivery AlignmentWork closely with Delivery teams (Developers, Architects, Solution Engineers, Technical Project Managers) to align on scope, roadmap, and client expectationsAct as a liaison between VeilSun, our technology partners, and client stakeholdersSupport co-selling efforts with partner sales teams as applicableEnsure a smooth handoff from sales to delivery and ongoing alignment throughout the client lifecycleMaintain balance of client advocation and protecting internal alignment and best practicesStrategic Account ManagementSupport strategic account planning for assigned clientsParticipate in and present Quarterly Business Reviews (QBRs) for key accountsTrack and report on account health, pipeline, renewals, and expansion opportunitiesMaintain accurate records and forecasts in CRM and other internal systemsQualifications & Experience Required3–6+ years of experience in account management, client success, or sales within technology, software, or professional servicesExperience managing existing client relationships with revenue responsibilityConsultative selling mindset with the ability to align client needs to solution capabilitiesStrong communication skills, both verbal and writtenProven ability to manage multiple accounts and priorities simultaneouslyComfortable working in a fast-paced, growth-oriented environmentPreferredExperience working in a Technology Partner Program environmentFamiliarity with low-code/no-code platforms, SaaS, or professional services delivery modelsExperience with Quickbase or similar platformsStrong understanding of pipeline management and forecastingBA or BS degree preferredBehavioral & Interpersonal CompetenciesClient-first mindset with a strong sense of ownership and accountabilityHighly collaborative team player who works well across functionsSelf-starter who is organized, curious, and proactiveStrong problem-solving and analytical skillsHigh integrity, professionalism, and attention to detailAbility to balance urgency with quality in a dynamic environmentEntrepreneurial mindset with a desire to grow alongside the companyCompensation & Benefits CompensationThe base salary range for this position is $110,000–$130,000, depending on experience, with on-target earnings (OTE) of $230,000–$250,000, inclusive of base sala