Administrative Assistant - Appeals Specialist

We are a civil litigation law firm seeking a detail\-oriented and highly accountable Appeals Specialist to support our appeals process. This role is ideal for someone who excels at follow\-up, is comfortable making outbound phone calls, and can manage tasks independently in a remote environment. Prior law firm experience is not required—we will provide comprehensive training. This is a remote position. Key Responsibilities * Manage and track appeals\-related tasks from initiation through resolution * Conduct consistent and professional follow\-up via phone and email with internal teams and external parties * Ensure deadlines are met through organized tracking and timely escalation when needed * Accurately document communications and updates in firm systems * Maintain appeal status reports and logs using Excel and internal computer programs * Work independently while remaining responsive and accountable to leadership **Required Skills \& Qualifications:** * Exceptional follow\-up and organizational skills * Strong phone communication skills and comfort with frequent outbound calls * Proven ability to work remotely with accountability and minimal supervision * Ability to navigate Excel and learn new computer programs efficiently * Strong attention to detail and time management skills **Required Background:** * Prior experience in roles requiring high\-volume follow\-up, tracking, or case/status management * Experience in administrative, operations, insurance, healthcare, collections, or compliance roles is a plus * Experience using spreadsheets or tracking tools to manage workflows **What We Offer:** * Full training provided—no prior legal experience required * Remote work environment with clear expectations and support * Opportunity to grow within a litigation\-focused legal team * Stable role suited for individuals who thrive on structure, follow\-through, and ownership of their work * Hourly rate depending on depth and years of experience * Annual performance reviews with potential for increase in salary * Flexible work hours * Medical Insurance – Currently provided by Cigna Healthcare with multiple insurance plans to choose from based on your needs – partially paid for by Firm for the employee; All outpatient mental health services are free of charge with no copays * Optional Dental \& Vision Insurance * Optional Voluntary Life and Disability Insurance * Optional Voluntary Accident Insurance * Optional Critical Illness Insurance * Optional Cancer Insurance * Optional Hospitalization Insurance * Optional Health Savings Account * Optional Flexible Spending Account * 401k after one calendar year of employment * Paid time off (PTO) to support your overall well\-being If you are dependable, organized, and enjoy seeing tasks through to completion, we encourage you to apply! Vision: Our vision at Lydecker is to be a trusted partner that redefines excellence in legal services. We envision a future where our innovative approach