Sr. Helpdesk Specialist

Description: **Job Summary** We are looking for a **Senior Helpdesk Specialist** to provide onsite IT support for our Buena Park office and assist with U.S. Helpdesk operations. This role focuses on **end\-user support, office IT maintenance**, and **cloud desktop / VM project support**. The ideal candidate is hands\-on, customer\-focused, and comfortable working onsite with minimal supervision. **Key Responsibilities** * Provide onsite and remote support for **Windows desktops, laptops, and peripherals** * Support **printers, scanners, and office IT equipment** * Provide daily support for **corporate email systems (Microsoft 365 / Exchange Online)** * Assist with **cloud desktop / virtual machine (VM) projects**, including user support and troubleshooting * Perform user onboarding/offboarding and basic account support * Serve as primary IT support for the Buena Park office and all US users * Document issues and solutions, and escalate when needed Requirements: * 3\+ years of experience in **IT Helpdesk / Desktop Support** * Strong experience with **Windows OS and end\-user support** * Experience supporting **printers, scanners, and office devices** * Experience with **Microsoft 365 / Outlook / Exchange Online** * Basic understanding of **cloud desktops, VMs, or VDI environments** * Strong communication and customer service skills * Ability to work **onsite** and independently **Preferred Qualifications** * Experience with **Azure Virtual Desktop, VMware, or Citrix** * Basic networking knowledge (LAN / Wi\-Fi) * Experience supporting IT projects or office rollouts **Work Arrangement** * **Onsite role** – Buena Park, CA * Occasional after\-hours or weekend support may be required **BENEFITS** * Medical insurance * Dental insurance * Vision insurance * Paid Time Off \#ZR