IME Operations Manager

**ABOUT US:** Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision\-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers. **JOB SUMMARY:** Our dynamic Medical Management team is seeking a **full\-time IME Operations Manager** **(REMOTE)** to oversee the scheduling and coordination of Independent Medical Examinations (IME), Record Reviews, and Functional Capacity Evaluations (FCE) while ensuring an exceptional client experience throughout the process. This is a non\-clinical leadership role responsible for managing day\-to\-day operations, supervising team members, coordinating provider scheduling, and ensuring all services are delivered accurately, efficiently, and within applicable deadlines and state requirements. **The ideal candidate is a proactive, detail\-oriented professional with IME or healthcare administrative experience who can effectively lead a team, manage multiple priorities, meet deadlines, and provide outstanding client service.** **KEY RESPONSIBILITIES:** * **IME \& Case Coordination** – Coordinate Independent Medical Examinations (IME), Record Reviews, and Functional Capacity Evaluations (FCE) by reviewing claim information, identifying appropriate providers, and ensuring all client requirements are met. * **Scheduling Management** – Schedule appointments, manage calendars, coordinate logistics, and communicate appointment details to all parties involved. * **Provider Relations** – Partner with physicians and medical providers to secure availability, obtain required documentation, and facilitate timely service delivery. * **Client Communication** – Serve as a primary point of contact for clients by providing case updates, responding to inquiries, and ensuring a high level of customer service. * **Administrative Operations** – Generate appointment letters, cover letters, invoices, mileage reimbursements, and other case\-related documentation while maintaining accuracy and compliance. * **Ancillary Service Coordination** – Arrange transportation, interpretation, and other support services necessary to facilitate successful examinations and reviews. * **Team Leadership \& Development** – Supervise the Assistant Operations Manager, including training, coaching, performance management, attendance oversight, and professional development. * **Compliance \& Quality Assurance** – Ensure adherence to client requirements, company policies, state statutes, deadlines, and confidentiality standards. * **Process Improvement** – Identify opportunities to improve operational efficiency, enhance service delivery, and support the continued growth of the IME Division. **QUALIFICATIONS:** **Education:** * High school diploma or equivalent (required). * Associate's degree or Bachelo