Implementation Specialist II

JOB BRIEFAt GreenSlate, we build powerful, highly configurable software that powers some of the most complex productions in the entertainment industry. We’re looking for a technically sharp, process-driven individual who thrives on setting up and configuring complex systems to join our Implementation team. As an Implementation Specialist II, you’ll spend most of your time executing continuous, high-volume project setups and configuring our platform to meet each production’s unique requirements. This role is for someone who loves working inside sophisticated software, mastering its full range of customization options, and delivering precise, accurate setups at scale. If you’re energized by technical problem-solving and the satisfaction of a perfectly configured project, this role is for you.This role is remote within the United States.WHO WE AREGreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com. WHAT WE EXPECT FROM YOUExecute a high volume of complex, multi-layered software project setups and configurations based on each production’s unique requirementsManage inbound setup requests and written support tickets, prioritizing accuracy and throughput across concurrent projectsUtilize Asana checklists and follow protocols for each project setupTransfer/escalate issues to other team members as requiredUtilize the Intercom ticketing system to track, organize, and complete setup requests efficientlySubmit software development requests and bugs to development on behalf of usersTraining and providing ongoing support to new Implementation Specialists to assist with setupsAssist with planning and coordinating user communications as necessaryOccasionally support Technical Account Management by providing technical input on setup accuracy; primary client-facing communication is handled by account managersPartner with the Digital Project Manager on internal audits and project checklists to maintain setup quality and consistency across the platformWHO YOU AREBachelor's degreeExperience with complex, configurable software platforms (e.g., ERP, payroll, accounting, project management, or production systems): 2+ yearsSoftware implementation/Project Onboarding: 1+ yearsThe ability to deal with high volumes and work under pressureThe ability to hold oneself accountable for completing one's own tasks correctlySelf-monitoring, self-aware, and self-correctingA desire to find the solution, not just finish the taskA systematic, process-oriented approach to work, you take pride in getting configurations exactly right, every timeGenuine interest in becoming a deep technical expert in GreenSlate’s platform, you want to know every setting, option, and configuration availableDemonstrated experience navigating and configuring complex, multi-layered software systems, the more customizable the platform, the betterKnowledge of production workflows and accounting basics is a plus!Strong written communication skills, you can translate technical setup details clearly and concisely in written formExtremely focused and detail-orientedWHAT YOU CAN EXPECT FROM USCompensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raisesComprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platformFull-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productiveImpactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible changeA Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we doSALARY RANGE:$60K to $72KThe physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.