Compliance Automation & Validation Lead

As a member of the ShipBob Team, you will...Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all sethigh standards and understand the importance oftransparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.Location: Remote - IndiaRole Description:The Compliance Automation & Validation Lead is responsible for designing, implementing, and operating systems that automate and validate merchant RFPs, quality questionnaires, and compliance due‑diligence responses. This role owns the accuracy, consistency, and auditability of submitted responses by mapping incoming questions to approved source‑of‑truth answers, validating AI‑assisted outputs, and escalating net‑new or high‑risk items to policy owners.This position does not establish regulatory policy or legal interpretations. Instead, it operationalizes and enforces approved compliance positions through scalable workflows and tooling. This role reports to the Senior Director, Global Safety & Compliance.What you’ll do:Merchant RFP & Questionnaire AutomationOwn the end‑to‑end workflow for merchant RFPs, quality questionnaires, and compliance due‑diligence requests.Design systems to ingest questionnaires (Excel, Word, portals, free‑text) and classify questions by compliance domain (DG, product safety, GMP/GFSI, regulatory, operations).Build and maintain a structured library of approved, version‑controlled compliance answers and supporting evidence.Validation & Quality ControlValidate AI‑generated and system‑drafted responses against approved source‑of‑truth documentation.Confirm accuracy, completeness, and internal consistency of submitted responses.Ensure supporting documentation (certifications, SOPs, licenses) is current, correctly referenced, and audit‑ready.Identify and flag discrepancies, outdated answers, or conflicting information.Escalation & Risk ManagementIdentify net‑new, ambiguous, or high‑risk questions and escalate them to designated compliance or legal policy owners.Track and document exceptions, decisions, and approvals to maintain a defensible audit trail.Enforce defined approval thresholds and escalation criteria.Systems, Tooling & AutomationPartner with Product and Engineering to design and implement AI‑assisted and rules‑based automation for compliance workflows.Support configuration of validation logic, confidence scoring, and human‑in‑the‑loop review processes.Maintain compliance data structures, taxonomies, and metadata used by automation tools.Data, Reporting & Continuous ImprovementTrack key metrics including automation rate, validation accuracy, escalation volume, and turnaround time.Build dashboards to monitor performance and identify opportunities for further automation or quality improvements.Continuously refine workflows to reduce manual effort while maintaining compliance integrity.Document Control & Knowledge ManagementMaintain controlled repositories for compliance answers, evidence, and supporting documentation.Ensure version control, review cadence, and clear ownership for all compliance content.Support change management when approved compliance positions are updated.Additional duties and responsibilities as necessary.What you’ll bring to the table:Bachelor’s degree in engineering, computer science, science, quality, or a related field.4+ years of experience in compliance operations, quality systems, technical product management, or compliance automation.Experience working with structured and unstructured data (questionnaires, documents, portals).Strong validation mindset with demonstrated attention to detail and accuracy.Familiarity with regulatory or quality frameworks (e.g., GMP, GFSI, ISO, product safety, logistics compliance) preferred.Experience supporting or implementing AI‑assisted workflows, automation tools, or internal systems.Strong analytical skills and comfort working with dashboards, metrics, and process performance data.Excellent written and verbal communication skills, with the ability to document decisions clearly.Proficiency with collaboration