PickPoint Installation Coordinator

OverviewThe Installation Coordinator plays a critical role in delivering a seamless customer experience by leading the planning, installation, and ongoing support of PickPoint solutions at customer locations. This role combines technical expertise with strong project coordination and customer engagement to ensure successful implementations, minimal downtime, and long-term client satisfaction. This position partners closely with internal teams and customers to proactively troubleshoot issues, optimize system performance, and contribute to continuous improvement in service delivery. It is ideal for someone who thrives in a hands-on, fast-paced environment and takes pride in delivering high-quality, customer-focused solutions.Position LocationThis is a remote-based position for candidates based in the East-coast region of the US.Who We AreVytlOne is the nation’s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBM solutions - delivering excellence through tailored strategies and collaborative partnerships. At VytlOne, we’re not just transforming pharmacy - we’re making a purposeful impact on the communities we serve.Why Choose a Career at VytlOne?At VytlOne, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger - where their work truly matters. We foster a culture of authenticity, where you’re encouraged to be yourself and a place to grow, collaborate and make a real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.ResponsibilitiesInstallation & Project Coordination Lead end-to-end coordination of installation projects, ensuring all equipment, materials, and travel logistics are prepared and aligned with project timelines Partner with customers and internal teams to confirm scope, expectations, and readiness prior to installation Monitor installation progress and proactively address risks to ensure timely and successful delivery Customer Experience & Relationship Management Serve as a primary point of contact during installations and post-install support Deliver on-site training and follow-up to ensure effective system use and minimal operational disruption Build strong relationships with customers through responsive communication, professionalism, and timely resolution of issues Technical Support & Troubleshooting Diagnose and resolve complex hardware, software, and networking issues Provide both remote and on-site technical support to minimize customer downtime Perform system upgrades, repairs, and preventative maintenance on equipment Operational Excellence & Documentation Maintain accurate records of service activities, customer interactions, and project updates using systems such as HubSpot Create and maintain knowledge base documentation to support team efficiency and consistent service delivery Identify opportunities to improve processes, tools, and overall service delivery Compliance & Organizational Expectations Maintain customer confidentiality and adhere to all applicable compliance and ethical business conduct standards Promptly report any compliance concerns in accordance with company policy Complete all required training within established timeframes Maintain regular attendance and availability, including participation in on-call support as needed Perform other duties as assigned QualificationsEducation Associate degree in Electronics, Computer Science, or related field, or a combination of education and relevant experienceExperience Minimum of three (3) years of troubleshooting, hardware repair, or technical field service experience Experience managing or coordinating installation or service projects preferred Military experience is a plus Knowledge, Skills, and Abilities:Ability to travel to customer locationsStrong project coordination and prioritization skills in a multi-project environment Advanced troubleshooting capabilities across computer systems, peripherals, and networking environments Ability to install, configure, and maintain hardware and software systems Effective communication skills, including the ability to translate technical information for non-technical users Demonstrated ownership and accountability for customer outcomes Proactive problem-solving mindset with the ability to anticipate and address issues Ability to work independently while collaborating effectively with cross-functional teams Strong documentation and organizational skills Customer-focused approach with a commitment to serv