Sr. DevOps Engineer - Snowflake

JoinphData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises. We're growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results. Why phData? Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network 2025 Fivetran Partner of the Year (4th consecutive year) 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status 2026 KNIME Customer Excellence Partner of the Year Preferred Partner in the Anthropic Claude Partner Network #1 Partner in Snowflake Advanced Certifications 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more) Recognized as an award-winning workplace in the US, India and LATAM Role OverviewWe are looking for a Senior DevOps Engineer (Cloud) to join our Elastic Operations (Managed Services) team. In this role, you will lead the technical delivery and operational reliability of modern cloud data and AI platforms, including Snowflake, Anthropic, and solutions on AWS and Azure, for our managed services clients. You won't just support these platforms, you'll use AI tools every day to troubleshoot faster, automate more, and keep documentation current. You will collaborate closely with clients, Elastic Operations leadership, data engineering and analytics teams, and other cross-functional stakeholders to deliver high-quality solutions and advance phData’s delivery excellence.Key ResponsibilitiesClient Delivery Own and drive end-to-end operational support and incident management for modern cloud data platforms (e.g., Snowflake, AI workloads on Anthropic, data lakes, analytics platforms) across multiple client environments. Translate business and data requirements into resilient, cost-effective operational solutions that align with phData methodologies, standards, and best practices. Monitor and support production data jobs and pipelines (ETL/ELT), ensuring timely resolution of failures and minimizing business impact. Respond to pager incidents, perform deep root-cause analysis, and implement preventative measures across customer processes and workflows. Ensure engagements are delivered on time, within scope, and with measurable business value for clients. Collaboration & Leadership Collaborate with cross-functional partners such as data engineering, analytics, solutions architecture, and client stakeholders to deliver successful client engagements. Provide technical leadership during incident bridges, troubleshooting sessions, and design or runbook reviews, especially across Snowflake and cloud platform services. Ensure high quality in deliverables through thorough documentation, knowledge articles, runbooks, and adherence to governance and change management processes. Partner with practice and account leaders to identify opportunities to improve operational maturity, standardize patterns, and enhance client satisfaction across a large user base. Practice & Firm Contribution Contribute to internal initiatives such as building and enhancing operational playbooks, automation scripts, monitoring standards, and training materials for Elastic Operations. Mentor peers by sharing best practices, leading knowledge-sharing sessions, and helping up-skill team members on new technologies and tools. Represent phData with professionalism in all interactions, communicating clearly with both technical and non-technical stakeholders. Use AI tools daily to accelerate troubleshooting, automation, documentation, and knowledge capture, validating output carefully before it reaches production systems. Additional Responsibilities (Senior / Lead / Principal Roles) Act as a trusted advisor to senior client stakeholders on operational strategy, reliability, and performance optimization of their cloud data platforms. Lead complex incident and problem-management efforts, coordinating across multiple teams and driving long-term remediation and platform improvements. Mentor and coach junior DevOps engineers, fostering a culture of learning, feedback, and continuous improvement. Help define and refine Elastic Operations standards, reusable assets, and delivery frameworks for managed services. About YouYou are a client-focused Senior DevOps engineer and problem solver who enjoys working in a fast-paced, outcomes-driven environment and owning the reliability of critical data platforms. You are comfortable operating in distributed, global teams, supporting 24x7 production systems, and partnering with colleagues across time zones.Required QualificationsExperience6+ years of experience in DevOps, cloud data platform operations, and/or production support for data and analytic