DXP Solution Architect

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Thispostis for a position within the Experience unit at Genpact(FormerlyRightpoint).Experience is Genpact’s capability for designing and improving the platforms, interactions and journeys employees and customers use every day. With deep expertise across leading platforms like Adobe, Microsoft, Sitecore, and Optimizely, we unite strategy, human-centered design, engineering and AI inside core enterprisesystems,so experiences don’t just look better, they perform better, drive adoption and turn advanced technology into measurable business outcomes at scale. A cross-platform Digital Experience (DXP) Architect responsible for designing end-to-end customer experience solutions across multiple technologies (Adobe, Sitecore, Optimizely, etc.). Ensures that marketing and commerce platforms are aligned to business goals and work seamlessly together to deliver engaging, personalized experiences. Acts as a bridge between creative, business, and technical teams to translate client needs into scalable architecture. What You’ll be Doing: Solution Development & Sales Enablement Designholistic architecture for websites, portals, and digital productsthat may span content management, e-commerce, personalization, and analytics platforms. Evaluate and recommend the suitableDXP technology stack(Adobe Experience Cloud, Sitecore XM/XP, Optimizely, etc.) based on client requirements for customer experience, ensuring integration points are well-defined (e.g., CRM, ERP, third-party services). Develop architecturalblueprints, solution diagrams, and technical roadmaps, aligning platform capabilities with client KPIs (e.g., mapping AEM Sites/Assets, Optimizely personalization, Sitecore Content Hub to specific business outcomes). Providetechnical leadership during pre-sales and delivery: support proposal writing with technical approach, estimate effort for implementation, identify assumptions/risks, and guide engineering teams during project execution to ensure the solution meets the design. Ensure performance, security, and scalabilityconsiderations are built into all solution designs (e.g., CDN configuration, cloud infrastructure, CI/CD pipelines, compliance requirements for customer data). Stay current withmulti-DXP trends and updates(Adobe’s latest features, Sitecore SaaS offerings, Optimizely experimentation, etc.) to continuously refineGenpact Experience’s DXP best practices and accelerators. AI-Specific Capabilities & Expectations: Proactively incorporateAI and intelligent servicesinto architectures: e.g., recommendingpersonalization AI(Adobe Target or Optimizely AI for automated content recommendations),AI-powered search(such asCoveoor Azure Cognitive Search) andchatbot/agent integrationfor customer self-service. Fluency in emerging“agentic” AI conceptsin DXP context – knows how to leverage tools like Adobe Sensei/Firefly or Sitecore AI for content tagging, image generation, or A/B testing optimization. Ability to collaborate with the Agentic TransformationLeadtoembed AI capabilities(e.g., generative content creation, predictive analytics) into the overall solution, ensuring these AI components align with the architecture and data flows. Use AI tools in day-to-day work for efficiency (for instance, using GitHub Copilot or other AI coding assistants for rapid prototyping, or using architectural diagram generators to speed up documentation). Cross-Functional Collaboration: Work closely withMarketing and Communications Solution Leadsto understand client vision (e.g., CMO’s goals for personalization, Head of Comms’ needs for brand consistency) and translate them into technical requirements, ensuring the architecture directly supports buyer value stories. Partner withDigital Workplace Architectswhen solutions require interplay between external and internal platforms (e.g., integrating a public website with an intranet or employee portal). Collaborate withProject Managers and Developersduring delivery, acting as the technical mentor to engineering teams (including offshore developers) to ensure the build follows the intended architecture. Coordinate withvendor partners’ solution architects(Adobe, Sitecore, Optimizely) for design reviews or to incorporate vendor best practices, maintaining Genpact’s credibility with partners while keeping the solutionbuyer-focused. Engage withsecurity and DevOps teamsto align on standards (security reviews, performance testing, release management) so the solu