Contact Center Customer Service Representative

This is a remote position. **Contact Center Customer Service Representative** -------------------------------------------------- **Company:** HayCo Direct ### **About Us** HayCo Direct is a family farm based in Northeast Nebraska, proudly operating since 1888\. Our unique climate and fertile soil allow us to produce premium alfalfa and grass hay for a wide range of uses—from dairy and beef to horse and specialty livestock. Our mission is simple: *grow, package, and deliver the highest grade of hay possible.* ### **Position Overview** We are seeking a **Contact Center Customer Service Representative** to provide exceptional support to our customers. This role involves handling inquiries, processing orders, and ensuring a seamless customer experience. ### **Responsibilities** * Handle inbound and outbound calls, emails, and chats * Assist customers with product selection and order placement * Resolve customer issues and provide timely follow\-up * Maintain accurate customer records * Collaborate with sales and logistics teams ### **Benefits** ### **Salary \& Benefits** * **$17 – $21/hr** * Remote flexibility * Paid training * Performance bonuses * Growth opportunities * Supportive team environment ### **Why Join HayCo Direct?** Join a company with over a century of excellence in agriculture and play a key role in supporting customers nationwide. ### **Equal Opportunity Employer** HayCo Direct is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive workplace