Clinical Programs Pharmacy Technician

Become a part of our caring community As a Rx Clinical Programs Pharmacy Technician Representative 2 you will support Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs, and medication therapy and helps drive the strategy on comprehensive medication reviews. As a Rx Clinical Programs Pharmacy Technician Representative 2 you will perform varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.In this role as a Rx Clinical Programs Pharmacy Technician Representative 2 you will assist in driving prescription drug optimization in cases where patients are taking multiple medications. Through effective communication, helps drive health awareness with patients through Rx Education and targeted quarterly campaigns. Assists Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provides counseling. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.In this role, you will:Make outbound and take inbound callsCommunicate with Humana membersCollect medication history informationPrepare members for a comprehensive medication review Use your skills to make an impact PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF OR WORD FORMAT) **Earn a $1,500 hiring sign on bonus! *(50% payable at hire and 50% payable at 180 days; you must be employed until that date to be eligible to receive the payment!)Applicable to external candidates only Required QualificationsResident State Pharmacy Technician License OR National Pharmacy Technician CertificationHigh School Diploma or equivalentExcellent communication skills both written and verbalApplied knowledge of insurance processing, customer service or call center processes and practicesHigh speed hardwired internet and phone, minimum speed 20MbpsMust have a designated work area with a door that locksSchedule: Must have the flexibility to work any hours between 8:00am-7:00pm EST and holidays/weekends and overtime as needed.You must be on time, dressed appropriately, with your camera ON during 2+ weeks of training and for other meetings required by leadership.Attendance is vital for success, time off during your 180-day appraisal period is not permitted. Exception: Should a Humana-observed holiday occur during training or within the 180-day appraisal period, you will have the holiday off (paid).Preferred QualificationsAssociate's degree or equivalent work experienceExperience in mail order and/or retail pharmacy settingAbility to speak both English and Spanish fluentlyPrevious call center experience in a pharmacy settingStrong communication and telephonic skillsAbility to solve problems and encourage others in collaborative problem solvingSelf-directed, but also able to work well in a groupA positive, proactive attitude, energetic, highly motivated and a self-starterWork ethic that is focused, accurate and highly productiveReferral Bonus InformationAssociates may receive a bonus for the referral of external candidates to this requisition, provided that all other eligibility requirements are met.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$40,000 - $52,300 per yearDescription of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service th