Customer Support Representative

Customer Support Representative | $400–$600 USD/month | Fully RemoteLocation: Fully remote — you can be based anywhere in the world Hours: Shift-based – morning or afternoon WAT shifts available Salary: $400–$600 USD/month Contract: Full-time, permanentAbout the companyRemote World is partnering with a Nigerian e-commerce platform to hire for this role. They connect buyers and sellers across Nigeria and are building out their support function to match rapid growth.The roleYou'll be the first point of contact for buyers and sellers reaching out via live chat and email. You'll resolve order issues, answer product questions, and escalate complex cases — helping customers get back on track quickly and leaving them feeling looked after.What you'll doHandle inbound queries via live chat and email within SLA targetsResolve order, delivery, and payment issues using internal toolsEscalate complex or sensitive cases to the right teamLog interactions accurately in the helpdesk systemIdentify recurring issues and share feedback with the product teamWhat you'll needClear, friendly written communication in EnglishPatient and calm when handling frustrated customersAble to learn new software tools quicklyReliable internet connection and quiet workspaceNice to haveExperience with Zendesk, Freshdesk, or similar helpdesk toolsPrevious customer-facing or support rolePidgin English is a plus for certain customer segmentsWhat you'll get$400–$600 USD/monthShift options to suit your schedulePaid leave and public holidaysTraining provided — no prior e-commerce experience neededOpportunity to move into team lead or QA rolesApply with your CV. No cover letter required — we'll ask a few short questions in the application form instead.We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.Originally posted on Himalayas