Business Development & Training Coordinator

Why Deephaven Mortgage?Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners.Deephaven’s headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit www.deephavenmortgage.com or email us at info@deephavenmortgage.com.Job OverviewThe Business Development & Training Coordinator will support the VP of Business Development & Training in executing training initiatives that help brokers, correspondent partners, and internal teams succeed in the Non-QM mortgage market. This role will assist in the development, coordination, and delivery of training programs focused on Non-QM products, guidelines, processes, and tools.The ideal candidate is organized, collaborative, and eager to learn the Non-QM lending space. This role will help ensure training materials are accurate, engaging, and accessible while supporting business development initiatives that strengthen broker and partner relationships and expand the company’s reach in the market.What You’ll DoTraining Development & Content SupportMaintain and update Non-QM training decks and materials to ensure they reflect current guidelines, product updates, and compliance requirementsDevelop and refine webinar presentations, specialty training decks, and sales enablement materials for brokers, correspondent partners, and internal teamsCreate customized white-label training materials for clients, including broker, correspondent, and Realtor education decks tailored with partner branding and messagingSupport the development of specialty training materials for correspondent partners by tailoring content to specific program requirements and removing overlays where appropriateAssist in the creation of internal and external training resources including job aids, playbooks, and educational documentationHelp revamp existing training materials to make sessions shorter, more engaging, and more sales-focusedTraining Program CoordinationCoordinate and manage logistics for webinars, training sessions, and educational events including scheduling, registrations, material preparation, and post-event follow-upSupport the preparation of training presentations for recurring sessions such as Cats Corner, product training webinars, and internal education initiativesCompile webinar survey feedback and develop summary reports to evaluate training effectiveness and identify opportunities for improvementSupport development of town hall presentations and internal communication materials related to training and product updatesTrack training participation, attendance, and feedback metrics to help measure program impactSales & Partner Education SupportAssist with the development of a Non-QM Sales Playbook including messaging guides, email and voicemail examples, marketing strategies, and objection-handling resources for sales teamsParticipate in recurring meetings with product and credit leaders to review loan scenarios, denials, and exceptions in order to improve training content and broker educationHelp develop creative webinar topics designed to increase broker engagement, attendance, and educational valueSupport the launch and development of a Non-QM “Deephaven Academy” training program for loan officers, including certification and branded recognition for participantsTraining Delivery & Skill DevelopmentShadow training sessions and gradually assist in delivering internal and external education sessions to build capacity for training initiativesDevelop expertise in company products, guidelines, and processes to become an additional training resource for sales teams, brokers, and partnersAssist with product and system training initiatives including HELOC portal education to support scaling of training efforts across the organizationHelp facilitate educational sessions such as product office hours or Q&A forums to support broker and sales team learningMarket Engagement & Industry AwarenessSupport preparation for conferences, webinars, and industry events where training and educational resources are presentedAttend select industry events or trade shows to gain insight into broker needs, market trends, and training