Social Media Community Manager and Moderator, French Canadian

**Where**: Fully remote, from United States Language: French Canadian **Join Us at Social Element!** ------------------------------ Founded 22 years ago, we're a leading global and independent full\-service social media agency on a mission to Make Social Better for everyone. To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact. Our mission is to cultivate strong, **genuine connections** with a brand's audience, creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels, we ensure that every comment and piece of content shared reflects positively and authentically on the brand. We thrive in the fast\-paced environment these projects bring, expertly navigating through high volumes of content while seamlessly integrating into the community. But for us, it's about more than just engagement. We're dedicated to building a **secure, positive, and inclusive community** where everyone can experience and share that brand love. To **\#makesocialbetter** we are looking for a **Social Media Moderators and Community Managers, French Canadian** to become part of our talent pool for an upcoming project. **The Opportunity** ------------------- As a **Community Manager**, you'd be responding to complaints, queries and engaging with the online audience on behalf of our clients across a variety of social media channels. You’ll be a master of context as you skilfully address these customer inquiries and comments, ensuring each interaction is timely, professional, and resonates with the brand's tone of voice. You’ll also be a **Moderator**, ensuring a welcoming and judgement\-free zone, where consumers feel safe and respected, ensuring the social feeds remain open and inclusive spaces. You'll be reviewing strong graphic images, and written content that violates the guidelines of the community. You'll be also escalating content that falls within escalation processes (eg. child safety, bomb threats). In this role, you will be an essential part of our team, connecting with the brand's audiences for the French Canadian markets. **Working Hours** ----------------- This work will be on an **hourly paid basis** so ideally, we are looking for candidates who have flexibility and availability to work across **weekdays, evenings and weekends** to cover all project hours. The potential shift pattern looks as follows:\- Approx 16\.5 hours per week (both weekend days essential!) **Saturday, Sunday and Monday** Moderation 9:00–10:00 AM CDT Engagement 10:30–11:00 AM CDT Engagement 11:00 AM–12:00 PM CDT BREAK Moderation 1:00–2:00 PM CDT Moderation 2:00–3:00 PM CDT Engagement 3:00–4:00 PM CDT ### **Requirements** **Strong French Canadian written skills** as you’ll be crafting engaging responses in social media. So a great level of English lang