Human Resources Assistant

Who We Are: For over 60 years, we have curated a unique marketplace filled with inspiring finds for the home decorator, entertainer, and gifter. From international foods and hand\-picked wine and beverages to artisan furniture and on\-trend décor, we offer a high\-quality assortment at a great value you won’t find anywhere else. And, while diversity of products is critical to our success as a retail brand, it is our culture of diversity and belonging that allows us to thrive as a team. Each and every individual's contribution and unique perspective matter and inspire us to be inclusive, collaborative, open\-minded, adaptable, honest, and respectful.**What you’ll do** As the first point of contact for associates, you’ll use strong customer service and communication skills to resolve inquiries related to the HR systems you support. Your responsibilities will include: * Supporting Home Office, DC, and Field associates via email or phone on routine HR questions. * Resolving or escalating a variety of HR system related inquiries, including providing basic training for HR transactions and performing password resets in multiple applications. * Partnering with the HR team to hand\-off associate relations cases or other issues requiring escalation. * Completing a variety of administrative tasks related to compliance with state and federal law * Assisting with routine audits and/or data entry tasks in HR systems **What you’ll bring** * 1\-2 years’ experience in a high\-volume customer service environment, such as a call center or retail store location * Ability to accurately assess an issue and determine appropriate escalation protocols * Familiarity with HR systems and concepts, including system access and basic HR transactions or processes * Strong customer service orientation and ability to support non\-technical users via phone and/or email communication * The ability to work independently, as well as being comfortable sharing knowledge and responsibility with the full HCM team * Able to handle confidential information with professionalism and diplomacy * Knowledge of and experience in a retail environment desired * This is a fully remote position, with responsibilities that require strong communication skills and the ability to thrive in a virtual work environment. The ideal candidate will be located in CA. **Why You'll Love It** * Up to 30% employee discount and product sample sales! * A fun and supportive work environment where you feel welcome and safe. * A culture of inclusion that empowers you to be your best authentic self. * Opportunities to make an impact through your passions. * Wellness Program including virtual fitness classes, personal health advocates, coaches, gym discounts and more. * Accrued Vacation, Sick Time and Personal Holidays. * Eligible employees offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more. CA Pay Range is $28 \- 32 hourly. \#LI\-L