Bilingual (Korean-English) Customer Support

We are looking for full-time bilingual Korean customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.This is a permanent remote, so you can work from anywhere! Roles:support and understand our users' demandsassist our users in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugsanswer questions about getting student discountsmake our users' page look greate-commerce and form solutionstranslation tasks and product testingWe're looking for someone who:loves making customers happy!has great Korean (native level) and English communication skills, both written and oralhas customer support experience in a fast-paced environmentknows how to deal with difficult customers/clientshas good analytical and problem-solving skillshas good accurate records keepingis a good team playeris able to prioritize and multitaskcan work with minimal supervisioncan work during holidays and the weekendscan work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connectionKnowledge of Domains, SEO, and Analytics is a plus!What we offer:Convenience in working from homeFun and collaborative international working environmentOpportunities for career advancementTraining and growth opportunitiesPaid leave with tenure of one(1) year and above Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality. Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.Originally posted on Himalayas