3(16) Service Manager

Description: Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high\-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications. Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what’s next for their retirement plans. **PURPOSE OF POSITION** The Manager of 3(16\) Fiduciary Services is a leadership role responsible for overseeing the administration and fiduciary governance of retirement plan service in compliance with ERISA Section 3(16\). This individual leads, trains and mentors a high performing team, providing day\-to\-day direction, support, and oversight to ensure alignment with departmental goals. This role is accountable for driving service excellence, delivering high\-quality client experience, and ensuring consistent adherence to regulatory requirements through established standard operating procedures (SOPs) and service level agreements (SLAs), while supporting the overall effectiveness and continued growth of the 3(16\) Center of Excellence. **PRIMARY DUTIES AND RESPONSIBILITIES** * Lead and mentor a team of professionals to ensure high performance, engagement, and daily operational execution aligned with SOPs and SLAs * Provide day\-to\-day oversight, guidance, and support to the team to ensure timely, accurate, and high\-quality service execution * Manage the delivery of 3(16\) fiduciary services, ensuring all client and plan\-related activities are completed in accordance with defined processes, service expectations, and regulatory requirements * Serve as the first point of escalation for client and operational inquiries, partnering with team members to resolve issues effectively and maintain a high\-quality client experience * Ensure timely and accurate processing of key functions such as eligibility review, contribution monitoring, distribution approvals, and plan amendments * Oversee key operational deliverables, including government filings (e.g., Form 5500\) ensuring deadlines and quality standards are consistently met * Conduct regular team meetings, workflow reviews, and performance discussions to reinforce accountability to service standards and foster a collaborative work environment * Ensure adequate training and development opportunities for team members to maintain compliance expertise * Partner with internal teams to coordinate service delivery and resolve complex issues * Conduct regular client reviews t