Academic and Finance Counselor I (Aug Start)

**Compensation Range:** Hourly: $21\.63 \- $24\.04 Are you someone who loves building connections, finding solutions, and making a real impact in students’ success? If so, Apply Today! Our Academic and Finance Counselor role is a full\-time work\-from\-home opportunity. As an Academic and Finance Counselor (AFC) at National University, you’ll be both a guide and a problem solver, helping students balance their academic goals and financial plans with confidence. You’ll provide personalized advising, interpret policies, and connect students to the right resources to help them thrive. Each day brings meaningful conversations, whether through phone, video, email, or chat, as you support students in navigating their courses, understanding financial aid, and celebrating milestones along the way. **Essential Functions:** * Serve as a trusted guide for students explaining University policies, Financial Aid guidelines, and Title IV regulations in a clear, supportive way. * Provide personalized, student\-centered support to help each learner stay on track toward their goals. * Manage your student caseload with care, using sound judgment and proactive communication. * Manage student Accounts Receivable, including document collection, student payments, and financial aid. * Monitor and facilitate voucher collection and submission for processing by the student finance team. * Facilitate appropriate referrals to other departments and campus resources. * Navigate multiple systems and reports to stay informed and ensure seamless student support. * Communicate with students across channels, phone, email, video, and chat, offering timely, professional, and friendly service. * Handle escalated student concerns effectively, turning challenges into solutions. * Execute outreach and communication strategies that strengthen engagement and student success. * Monitor academic progress, identify at\-risk populations, and provide resolutions to assist students in successful program completion. * Use coaching techniques to build strong relationships and motivate students toward graduation. * Offer creative ideas and resources that boost student satisfaction, persistence, and achievement. * Collaborate across departments to deliver a connected, positive student experience. * Share University updates, assist with departmental initiatives, and contribute to special projects. * Maintain consistent and reliable attendance to fulfill the requirements of this position. * Perform other duties as assigned. **Requirements:** **Education \& Experience:** * Bachelor’s degree preferred. * Minimum of three (3\) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service required. * Experience in a fast\-paced, student or customer\-focused environment preferred. * Background in academic advising and course enrollment within a college or university setting preferred. * Experience su