Director of Field Services

**Position:** Director of Field Services **Supervisor:** VP of Client Services **Job Type:** Full\-time **Name:** Open Job Description The Director of Field Services is a critical leadership role responsible for driving excellence, consistency, and performance across all fields of operations. This role serves as a strategic partner to the VP, Client Services, while providing a leadership layer that enables Directors, City Managers, and Area Managers to operate at their highest level. The position leads the development of scalable systems, operational standards, and performance frameworks that enhance execution quality, strengthen team effectiveness, and maximize client outcomes. Additionally, this role plays a key part in building a Field Center of Excellence, ensuring best\-in\-class delivery across markets, teams, and programs. Duties \& Responsibilities ➢Field Leadership \& Operational Excellence ➢Serve as a strategic advisor and support layer to 5–6 Directors and their teams across markets ➢Drive executional excellence by standardizing processes, expectations, and performance benchmarks ➢Establish and enforce field\-wide standards, including attendance, professionalism, and performance expectations to ensure consistency and accountability across all markets ➢Develop and implement SOPs, playbooks, and scalable tools across all field operations ➢Ensure teams are equipped with the tools, resources, and clarity needed to execute effectively ➢Partner with City and Area Managers to streamline priorities and reduce operational friction ➢Oversee end\-to\-end program execution, from planning through delivery and optimization ➢Ensure alignment between client objectives, field execution, and internal operations ➢Act as a senior point of contact for key client stakeholders, providing insights and performance updates ➢Ensure successful execution of special programs and key initiatives by identifying and deploying the right talent for each effort ➢Identify opportunities to improve program effectiveness, drive revenue growth, and maximize margin ➢Lead program measurement, reporting, and performance optimization efforts ➢Define, monitor, and enforce key performance metrics across all field programs ➢Ensure reporting accuracy, compliance, and accountability across teams ➢Diagnose performance gaps and implement corrective action plans ➢Maintain rigorous focus on financial performance, including ROI and profitability ➢Strengthen leadership capability through coaching, guidance, and performance frameworks ➢Design and implement standardized recruiting processes to ensure efficient, high\-quality hiring across all markets \& channels ➢Oversee field recruiting efforts to maintain required staffing levels and ensure consistent headcount across programs ➢Develop and standardize onboarding and new hire training programs to ensure swift, thorough, and consistent team integratio