Remote Seasonal Customer Service Representative SC

OverviewAbout the CompanyAt Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better.Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients ResponsibilitiesQualfon company, ishiringimmediatelyfor Seasonal Customer Service Professionals to work from home(100% remote)fielding inbound calls from our customers regarding their benefits and claims. Our Customer Service Representatives will have virtual paid training from their home in South Carolina.What You’ll Do:Respond to inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite mannerMain type will be handling basic Eligibility and Benefits questions to dental ProvidersForwarding specific inquiries as directed for priority resolutionDocumenting each encounter/resolution in the computer tracking systemStrong capacity to retain informationAptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitudeSelf-motivated and able to work independently and adhere to assigned schedule with minimal assistanceAt ease with multi-tasking in several computer applications at once while holding a conversation with a customer.QualificationsWhat You’ll Bring:One-year previous call center or equivalent role/positionAbility to attend 100% classroom training programDental Care industry experience and knowledge considered a strong advantagePassion to meet or exceed performance goalsWorking in a time-sensitive environmentTyping speed of 25 WPM with 90% accuracy required.Strong communication skills—clear, caring, and professional.Solid computer skills, including MS Office and navigating the web.Reliability, flexibility, and a commitment to getting the job done right.Work at Home Requirement:Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatibleOperation system – Windows 11The computer must have at least 8GB of RAM and a Processor speed – i3 4th generation or better2nd computer monitor required.USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approvedHigh-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot SpotWired provider- No mobile broadband connections allowedUpload speed of 25 Mbps; Download sped of 50 MbpsThe Internet service provider (ISP) must be highly stable with 1% or less packet lossLatency under 100msMust have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.Pay RangeUSD $15.00 - USD $15.00 /Hr.Originally posted on Himalayas