Support Agent

**About the Role:** As a Support Agent at DUPR, you’ll be responsible for assisting users with inquiries, troubleshooting issues, and providing guidance on the DUPR platform. The ideal candidate will be highly responsive, empathetic, and knowledgeable about DUPR's platform, pickleball, and customer service best practices. **Key Responsibilities:** * **User Assistance:** Respond to customer inquiries via email, chat, and phone in a timely and professional manner, ensuring a positive user experience. * **Platform Support:** Help users navigate the DUPR platform, register, update profiles, and interpret their pickleball ratings. * **Troubleshooting:** Diagnose and resolve technical issues related to user accounts, the DUPR app, and the rating system. * **Community Engagement:** Assist with educating users on DUPR’s features, updates, and best practices. * **Feedback Collection**: Gather and document user feedback to help improve the DUPR platform and user experience. * **Collaboration:** Work closely with the DUPR product and development teams to escalate issues, resolve bugs, and implement improvements based on user feedback. **Qualifications:** * Customer Service Experience: 2\+ year of experience in a customer service, support, or related role. * Experience working with Zendesk * Knowledge of Pickleball: Basic understanding of pickleball rules, gameplay, and community (preferred). * Technical Aptitude: Ability to troubleshoot common technical issues and provide solutions. * Communication Skills: Strong written and verbal communication skills, with attention to detail and clarity. * Empathy and Patience: A positive attitude and a desire to help others, especially beginners. * Problem\-Solving: Capable of handling various user issues and resolving them efficiently. * Adaptability: Comfortable in a fast\-paced, evolving environment with a willingness to learn and grow. Pay: From $800\.00 per month Benefits: * Paid time off * Parental leave * Work from home Application Question(s): * Will you require sponsorship? Experience: * Customer support: 2 years (Required) Work Location: Remote