Warranty and Refund Admin - Work from Home

ABOUT US:CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.Company website: www.CEF.incJob Summary:The Warranty & Refund Administrator is responsible for validating and processing refund requests and warranty claims, while supporting Authorized Service Provider (ASP) onboarding and CRM operations.This role serves as a key control point between Tier 1 Support, ASPs, and Finance — ensuring all submissions are accurate, complete, and compliant with Midea policies before processing.Key Responsibilities:Refund Validation & ProcessingReview and validate refund requests submitted by Tier 1Ensure accuracy of customer details, proof of purchase, eligibility, and refund amountsReturn incomplete or incorrect submissions with clear guidanceProcess approved refunds and maintain proper documentationWarranty Claims AdministrationReview and process warranty claims submitted by ASPsValidate labor, parts, and supporting documents against warranty policiesApprove or reject claims and coordinate with ASPs for correctionsMaintain accurate records in Call Experts CRMASP Registration & SupportRegister and onboard new Authorized Service Providers in Call Experts CRMSet up accounts, permissions, and service coverageMaintain accurate ASP profiles and documentationProvide basic guidance on claim submission and system usagePayroll & Financial ValidationPrepare and submit weekly warranty and refund claim payrollEnsure all charges (labor, parts, travel) are accurate and compliantCRM & Operational SupportProvide support for Call Experts CRM (claims, tickets, access issues)Assist Tier 1 and ASPs with workflows and system navigationEscalate system-related issues to appropriate teamsQuality Control & ComplianceEnsure all transactions meet internal policies and audit requirementsIdentify recurring issues and recommend process improvementsQualifications3+ years of experience in warranty, claims processing, or service operationsStrong attention to detail and accuracyExperience with CRM systems (Call Experts is an asset)Strong communication and problem-solving skillsProficiency in Microsoft ExcelPreferredExperience supporting service provider networks (ASP)Background in appliance or consumer goods industryExperience in refund or payroll processingOriginally posted on Himalayas