Clinical Service Desk / Desktop Support

**Clinical Service Desk / Desktop Support** **Employment Type:** Contract\-to\-Hire (CTH) **Pay Rate:** $32–$36/hour, Non\-Exempt **Location:** Remote – Southern California Candidates Only **Shift:** 11:00 AM–7:30 PM **Position Overview** We are seeking a **Clinical Service Desk / Desktop Support professional** to provide application and technical support. This position will focus primarily on supporting the **Cerner Electronic Medical Record (EMR)** environment. The role provides frontline support to clinical end users, troubleshooting Cerner\-related issues by phone and email, resolving problems when possible, and escalating more complex issues to the appropriate Information Services teams. The position will also provide basic over\-the\-phone training and guidance to users. **Key Responsibilities** * Provide phone and email support for **Cerner EMR** technical and application issues. * Diagnose and troubleshoot user\-reported problems using established tools, procedures, and policies. * Escalate issues to the appropriate Information Services teams when additional technical support is required. * Provide prompt, accurate, and professional customer service to clinical users. * Work with Cerner technical support staff to research and resolve system issues. * Support **Cerner account creation and modification**. * Perform **Active Directory password resets** and related account support. * Provide basic over\-the\-phone training and guidance to end users. * Stay current on system changes, updates, procedures, and known issues. * Create and maintain training guides based on system updates and best practices. * Document and monitor new and existing workflows and associated procedures. * Track issues through resolution and communicate status to users as appropriate. * Perform other duties as assigned. **Required Qualifications** * High school diploma or equivalent. * **Minimum 2 years of service desk/help desk experience.** * **EMR support experience.** * **Clinical experience.** * Strong troubleshooting and problem\-solving skills. * Excellent verbal and written communication skills. * Strong customer service skills, particularly when supporting users over the phone. * Ability to work independently with minimal supervision. **Preferred Qualifications** * Associate's degree in a related field. * Experience supporting **Cerner EMR systems and applications**. * Experience supporting clinical users in a hospital, healthcare, or medical environment. * Experience with Active Directory account and password support. **Ideal Background** This position is well suited for someone who combines **service desk experience with clinical and EMR knowledge**. Candidates should be comfortable providing a high volume of phone\-based support and communicating with physicians, nurses, and other healthcare users while troubleshooting Cerner application and account issues. Pay: $32\.00 \- $36\.00 per hour Expected hours: 40\.0 per week Benefits: * Den