Principal, Client Relations - Healthcare

TEECOM | We Make Technology Work in BuildingsDo you want to launch or advance a career at the intersection of technology and the built environment? Do you want to work with exceptional engineers to solve complex problems creatively? Do you want to work with clients to take their building experiences to the next level of connectivity, safety, and wow factor? Do you want to join a company that defines the state of the art in its practice, with visionary leadership and in-house research and development? TEECOM is a $50+ million/year consulting engineering firm with an average annual growth rate of 20% over the past 25 years. We make technology work in buildings through strategic consulting, design and engineering, project management, and enterprise support. We work hard in a fast-paced, professional remote environment that will challenge you to learn and grow. TEECOM is one of the fastest-growing companies in the San Francisco Bay Area, with additional teams in New York City, the United Kingdom, the Pacific Northwest, Southern California, and Texas. Join us and make TEECOM even better.About the PositionThe Principal, Client Relations - Healthcare, plays a critical role in growing TEECOM’s footprint in the Healthcare market vertical. This position required a consultative selling approach, identifying client objectives and challenges while aligning with TEECOM’s expertise and service offerings. The goal is to establish TEECOM as the preferred partner for all technology design and implementation needs.This leadership role offers the opportunity to drive growth by leveraging an established network and client relationships to further TEECOM’s thought leadership and grow our market share.ImpactDevelop Sales: Identifies opportunities through relationships and networking that have or will position the firm for future work, as well as providing an excellent client experience that results in net new and repeat work.Represent TEECOM Values and Guiding Principles: Demonstrate that they CARE about clients and fellow team members, add VALUE, and earn and build TRUST.Solicit Client Feedback: Ask for client feedback routinely and document and share the feedback with our team members.Contribute to TEECOM’s Leadership: Contribute and participate in strategic leadership meetings and conversations through our semi-monthly leadership meetings and quarterly planning meetings that lead to market outperformance and growth.Influence Indirect Mentorship: Provide indirect mentorship to anyone who asks questions or needs guidance.Guide Decisions: Directly influence decisions and help guide decisions in TEECOM’s favor.Lead by Example: Set an example for the team by aligning your actions with your words.Trusted Advisor: Become a trusted advisor to clients, team members, and industry partners, leading to positive and constructive growth.KnowledgeDeep understanding of technologies services (ICT, AV, SEC, Network, Acoustic), the AEC industry, and the implementation of technology services solutions.Familiar with technology systems within ICT, telecom infrastructure, cabling, audiovisual, security, acoustics, and wired and wireless networks.Understanding the Architecture, Engineering, and Construction (AEC) industry and the complexity of building large facilities within multiple market verticals.SkillsSolution Selling: Express and sell complex solutions to the highest level of executives. Demonstrate an ability to pivot C-suite to consider new business processes.Problem Solving: Approach problems logically to create a workable solution.Networking and People Skills: Ability to identify and connect with decision-makers across organizations from middle/upper management to the C-suite. Utilize people skills to nurture and expand networks to identify project leads to increase TEECOM’s market share.Client Experience: Facilitate an impactful and positive client journey experience by focusing on all client interactions.Communication: Conduct business communications in a practical, professional, and concise manner, both verbally and in written formats, and one-on-one, small-group, and large-group settings. You must read, write, speak, compute, and problem-solve various tasks. Break down complex concepts into smaller and more digestible components that allow for a greater understanding by others.Documentation: Accurately and concisely capture discussions in the form of meeting notes, decisions, and action items, as well as document weekly activity.Organization: Keep track of multiple projects and client and team member requests, often on a last-minute basis, with excellent follow-up and follow-through.Teamwork: Work as a functional team member and successfully work with other teams and business functions to achieve positive results. Facilitate effective project team and cross-functional interactions (Project Delivery, Finance, Marketing, etc.).Strategy: Align the team’s goals with the organization’s goals. Communicate the plan with the team to ensure und