Program Manager, NET+ Software as a Service (Non-Profit) Remote

**About Internet2** An advanced non\-profit technology community founded in 1996 by the nation’s leading higher education institutions, Internet2 provides a collaborative environment for U.S. research and education organizations to solve shared technology challenges and develop innovative solutions supporting their research, educational, and community service missions. Today, Internet2 stands at the intersection of infrastructure and innovation, operating a state\-of\-the\-art national research and education network while simultaneously advancing a comprehensive service portfolio spanning trust and identity solutions, cloud programs and services, research engagement initiatives, and community\-building programs. This integrated approach enables Internet2 to deliver unique value that empowers its diverse membership, including universities, government agencies, regional networks, corporations, and leading research and education organizations. **Position Overview** The Program Manager, NET\+ Software as a Service (SaaS) is responsible for the strategic management, stewardship, and growth of key cloud offerings within the Internet2 NET\+ portfolio. This role manages a diverse portfolio of Software as a Service (SaaS) solutions—including secure document workflows, visual collaboration, student engagement portals, high\-performance research data management, and tools for digital identity and password management —that are essential to the administrative and academic missions of the research and education (R\&E) community. We are seeking a highly adaptable professional to manage a portfolio of 3–5 NET\+ services, collaborate with peers on the intake and evaluation of new services into the portfolio, and lead communities of practice that support institutional adoption and shared learning. This role operates within Internet2’s NET\+ program, which supports nearly 600 research and higher education institutions working together to manage risk and maximize opportunities when adopting commercially offered technology. **Key Responsibilities (In Order of Focus)** **Program Management \& Operational Stewardship** * Oversight of the lifecycle of assigned NET\+ services, including evaluation, launch, operational management, and potential retirement. * Maintain strong operational oversight across program health, governance structures, and provider relationships. * Monitor service adoption trends and community feedback to identify opportunities for program growth and improvement. * Coordinate marketing and community engagement efforts to ensure alignment with NET\+ program principles, community expectations, and contractual agreements. **Community Collaboration \& Engagement** * Cultivate active collaboration among participating institutions to ensure NET\+ services reflect the needs and priorities of the R\&E community. * Facilitate Service Advisory Groups (SAGs) and working groups that guide the direction and improvement of NET\+ services. * Build an