Seasonal Customer Service Representative - 2026 (Eastern Region)

**Must reside in the following states to be considered for a Seasonal Role:** AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI **Please note:** This is a remote seasonal role, starting in September through December 2026\. Do you thrive in a fast\-paced, lively atmosphere? Do you love working with people, solving problems, and providing exceptional service? If so, read on! **The Role:** Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists around the globe. We lead with design and empower our customers to bring their unique vision to life during important life moments. Our Customer Service team is at the heart of the experience for our customers. Because of the unique, customized nature of many of our products, our customers look to us for help pre\- and post\-order, both during the shopping journey and after their order has been placed. Our CSRs serve an especially important role in delivering elevated, nuanced solutions to sometimes complex problems, due to the handcrafted nature of our products and production processes. Reporting to a Team Supervisor, you should be skilled at navigating multiple web\-based tools at once while warmly engaging with customers. We are open 7 days a week, and team members should expect to receive a set schedule that will include some evenings and weekends. ### **You Will:** * Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth. * Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script. * Leverage detailed internal knowledge base to augment your service approach: you don't have to know everything about design, photos, and printing, but you'll need to be great at using documented knowledge alongside your natural, elevated service skills to help find answers to customer questions and deliver great experiences. * Manage multi\-system workflows by cross\-referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations on the fly. * Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms while adhering to data policies. * Identify operational errors or platform friction points and share proactive insights with Customer Service leadership to improve the broader customer journey. * Maintain a high bar: deliver consistently strong quality in every interaction, while having accountability for being available for customers when they need us through efficient time management and proactive communication with leadership. ### **You Are:** * A thoughtful problem\-solver who enjoys helping people through unique situations where there isn't always a "right" answer or a script to follow. * Tech\-savvy and comfortable moving between different tools like our C