ACCOUNT MANAGER

Overview:We are seeking dynamic and goal-oriented Account Managers to join our Account Development Team. In this role, you will be responsible for retaining, growing, and expanding existing client relationships while actively onboarding and cultivating new business opportunities. You will serve as a strategic partner to our clients, ensuring satisfaction, driving adoption of our products and services, and identifying opportunities for deeper engagement.This role is focused exclusively on daily client engagement and inside sales—not on operational or delivery execution. As a key contributor to the company’s growth, your compensation will include a backloaded, performance-based incentive plan directly tied to your success in achieving KPIs such as retention, revenue growth, upsell performance, and client satisfaction.Job Responsibilities:Client Retention & Growth: Serve as the primary point of contact for a portfolio of clientsMaintain and grow client relationships through strategic engagement and value-added interactionsConduct monthly and quarterly business reviews (MBRs/QBRs) using a structured, agenda-driven formatEnsure client’s short and long term initiatives are addressedSolicit accurate monthly, quarterly and yearly forecastsDocument meetings and action plans in communications with the client and in the CRM and manage appropriate take aways to completionDrive product adoption and upselling initiatives based on client needs and opportunitiesServe as the first line of defense, report to internal stakeholders on status of client engagement and satisfaction Collaborate with Sales Administration to ensure client needs are addressed (eg. integrations, system updates, RFP/RFI and due diligence requests)New Business Development: Identify and pursue new business opportunities through call outreach (cold call prospect lists), referrals, dormant accounts, and underperforming accounts Foster new client relationships and support their onboarding journey to ensure a smooth and valuable experience and then shift to an account retention/growth strategy as discussed aboveAdvocate for client needs internally and act as a trusted advisor externally Sales & Communication: Execute inside sales strategies to support cross-selling and upselling to existing accountsCollaborate with internal teams to ensure strategic alignment and client success Deliver presentations and proposals that reflect client goals and highlight growth opportunities KPI-Driven Accountability: Meet and exceed KPIs related to client retention, account expansion, business development activity, and customer satisfaction Participate in performance-based compensation programs structured to reward long-term success and partnership developmentQualifications:3+ years of experience in account management, client development, or inside salesProven success managing a large client base and driving revenue growth through cross-sell/upsell strategiesExperience in managing a pipeline and documenting pipeline activitiesExceptional verbal and written communication skillsStrong cold-calling and lead generation skillsComfortable with daily call goals and weekly/monthly revenue targets Ability to build and maintain strong relationships across all levels of an organizationDeep understanding of client needs with the ability to advocate effectively on their behalfHigh energy, positive attitude, and a growth mindsetStrong organizational skills and attention to detailExperience conducting structured MBRs/QBRsSelf-motivated, goal-oriented, and results-drivenExperience in a fast-paced, high-growth B2B environmentFamiliarity with CRM systems and sales enablement toolsTotal compensation for this role includes a base salary of $65,000, quarterly bonus, $10,000 in employer-sponsored life insurance, health insurance, a 401(k) employer match, and accrual of 100 hours of PTO per year, with increases based on length of service). Travel-related expenses will also be reimbursed.Salary: $65,000+Originally posted on Himalayas