Director of Client Engagement & Success

**Director of Client Engagement \& Success** *Remote, Anywhere in the US* **About AnswersNow** At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in\-person therapy, complete with distraction\-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! **Why this role matters:** AnswersNow is seeking a highly empathetic, strategic, and innovative Director of Client Engagement \& Success to architect and oversee our end\-to\-end client and family experience. In this role, you will be the driving force behind client and family retention, utilizing data and AI\-enhanced workflows to mitigate Social Determinants of Health (SDOH) and remove administrative barriers to care. We are looking for a mission\-driven leader who thrives in navigating the complexities of the Medicaid system and can act as a senior escalation point for clients and families in crisis. You will ensure that from intake to discharge, every family feels deeply supported, empowered, and engaged in their child's clinical treatment journey, all while collaborating seamlessly with Operations to ensure high\-velocity, frictionless onboarding, treatment completion, and support. **Job Details** * W2 Employee * Full\-Time * 100% Remote **Job Requirements** * **Education \& Experience:** Master’s degree in Social Work (MSW), Human Services, Psychology, or a related clinical field preferred. 7\+ years of experience in care coordination, family advocacy, or case management in a healthcare setting. * **Subject Matter Expertise:** Deep subject matter expertise in the Medicaid system and the specific challenges facing families with autism. * **Leadership:** Experience in a leadership or "Manager of Managers" capacity, with the ability to build and mentor a future team. Proven track record of managing high\-needs caseloads with a focus on empathy and professional integrity. * **Strategic \& Tech\-Enabled:** History of working in a digital health or tech\-enabled environment to drive patient success. Exceptional creativity in solving for patient engagement and behavioral follow\-through. * **Resource Management:** Strong "Resource Mapping" skills with an existing knowledge base of community and financial resources. * **Data Translation:** Ability to translate complex social barriers into actionable data for the Senior Leadership Team. * **Cross\-Functional Focus:** Strong cross\-functional collaboration skills, particularly with Clinical, Ops, and Product teams. A mission\-driven approach to improving the lives of pediatric