Customer Experience Agent, Seller

**Location** ------------ Phoenix, AZ **Employment Type** ------------------- Full time **Location Type** ----------------- Remote **Department** -------------- SupportCX Agents **Compensation** ---------------- * $28\.85 per hour • Offers Equity The salary or hourly rate range may be inclusive of several levels that would be applicable to the position. Final salary or hourly rate will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary or hourly rate, not benefits or equity. **Join the Future of Commerce with Whatnot!** --------------------------------------------- Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co\-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the \#1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce. **Role** -------- The Customer Experience team is responsible for driving the best possible experience through process improvement, order management, and problem\-solving. As part of this Seller Customer Experience team, you will be the primary advocate for our seller community. You will help resellers navigate the platform, resolve issues quickly, and grow their businesses on Whatnot. If something went wrong, you own making it right. You’ll deeply understand the reseller grind, including the sourcing, listings, and shipping logistics, and be the person who makes it easier. * Interact with sellers with a seller\-first attitude, understanding the unique needs and pressures of running a resale business * Resolve seller issues regarding payments, payouts, order disputes, shipments, and platform questions with high quality and urgency * Become a deep expert in Whatnot's seller tools, policies, and processes to drive positive outcomes for the reseller community * Work cross\-functionally with Trust \& Safety, Payments, and Product teams to troubleshoot and resolve complex seller escalations * Identify patterns in seller pain points and proactively surface opportunities to improve the seller experience **You** ------- People who do well at Whatnot tend to be comfortable figuring things out as they go, biase