Customer Service Representative

Customer Care Advocate (Dental Benefits Support) \- Contract \- Remote \- $20\.00 \- $20\.00/hr. Customer Care Advocate (Dental Benefits Support) $20\.00 per hour \| 3\-Month Contract \| Remote \| Cary, NC Area (Must Reside Within 50 Miles) Launch your next opportunity with a leading insurance organization while making a meaningful impact on customers every day. We're seeking customer\-focused professionals who thrive in a remote environment and enjoy solving problems, helping others, and delivering exceptional service experiences. If you're self\-motivated, accountable, and able to work independently while maintaining a high level of customer care, we'd love to hear from you. This is an initial 3\-month contract assignment paying $20\.00 per hour, offering the opportunity to gain valuable experience supporting customers with their dental benefits and coverage needs. About the Role As a Customer Care Advocate, you will serve as the first point of contact for customers and dental providers, assisting with questions related to dental coverage, claims, benefits, and policy information. Through empathy, active listening, and strong problem\-solving skills, you'll help customers navigate important decisions while creating positive and memorable experiences. Success in this role requires individuals who are comfortable working independently in a remote environment while staying engaged, productive, and customer\-focused. We are looking for self\-starters who take ownership of their work, manage their time effectively, and consistently deliver exceptional service with minimal day\-to\-day supervision. What You'll Do * Support customers and dental providers through inbound phone calls and email inquiries * Assist with dental claims, benefit questions, coverage details, and policy\-related requests * Research and resolve customer concerns accurately and efficiently * Process customer transactions and coordinate requests with internal departments when needed * Build trust and strengthen customer relationships through empathy, professionalism, and effective communication * Navigate multiple systems and applications simultaneously to provide complete and timely solutions * Deliver a high\-quality customer experience on every interaction * Work independently from your home office while maintaining productivity, accountability, and service excellence What We're Looking For Required Qualifications * High School Diploma or GED * Minimum 1 year of remote call center or customer service experience * Proven ability to work independently in a remote environment with strong time management and accountability * Demonstrated success managing workload and performance expectations while working from home * Reliable wired high\-speed internet connection (minimum 100 Mbps download / 20 Mbps upload; WiFi not compatible) * Strong computer skills with the ability to navigate multiple screens, systems, and appli