Client Experience & Digital Production Manager (5 yrs exp req)

**Remote or Hybrid — Eastern Time Zone Required** **About Promosis** Promosis is an established, independent promotion marketing agency specializing in sweepstakes, instant\-win games, skill contests, and custom digital promotional experiences for national and international brands. We are looking for a hybrid client delivery leader who can balance account management, project management, and digital production. This person will work directly with our CEO and CTO to help translate client goals into clear scopes, timelines, requirements, and successful promotional launches. This is a client\-facing role for someone who is highly organized, digitally fluent, calm under pressure, and comfortable managing both the big picture and the small details. **WHAT YOU'LL DO** **Client Management** Serve as a primary day\-to\-day contact for clients, helping guide conversations around promotion strategy, project scope, timing, deliverables, and expectations. You will lead client calls, ask smart questions, clarify requirements, document decisions, and help clients feel confident that their promotion is being handled professionally. **Project Management** Manage the moving parts of each promotion from kickoff through closeout, including schedules, budgets, approvals, assets, legal/compliance milestones, development tasks, testing, launch, winner selection, and fulfillment. You will help keep projects organized, on track, and properly communicated internally and externally. **Digital Production** Translate client needs into clear internal requirements for developers, designers, and production resources. You do not need to code, but you should understand how digital projects are built, tested, launched, and maintained. Experience with websites, forms, databases, email/SMS flows, QA testing, analytics, and digital campaign production is highly valuable. **Promotion Operations** Help oversee the operational details of live promotions, including entry collection, instant\-win logic, judging workflows, winner selection, winner notification, prize fulfillment, reporting, and closeout documentation. Accuracy, attention to detail, and accountability are critical. **Risk \& Compliance Awareness** Help identify potential legal, data privacy, security, timing, operational, and client\-service issues before they become problems. You will not be expected to act as legal counsel, but you should be comfortable working in a highly compliance\-sensitive environment where details matter. **WHO YOU ARE** You have 5\+ years of experience in client management, project management, digital production, agency operations, or a closely\-related role. You are articulate, organized, and confident leading client conversations by video, phone, and email. You can manage multiple active projects without losing track of details. You are comfortable translating between clients, executives, developers, designers, and external vendors. You understand the fundamentals of dig