Travel Agent, Full Service, Travel Contact Center

AAA Club Alliance is seeking a **Travel Agent (Full Service)** , to join our Travel Contact Center This role supports Member/non\-Member sales and service on multiple levels through multiple communication channels related to full\-service **domestic and international travel** products. This role utilizes relationship\-selling to match products and services to meet the needs of Members and non\-Members while maximizing Membership and Travel benefits. This role requires the leveraging of travel industry knowledge and experience to resolve travel\-related issues. Travel arrangements shall include complex domestic, international, and FIT trips. This is a work from home position! **\*\*Candidates MUST live within one of the following states to be considered\*\*** **·** ·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia **What we need from YOU:** * High school diploma or equivalent, a graduate of an accredited travel school preferred. * **Two (2\) years of leisure travel industry experience including working knowledge of an automated airline reservation and ticketing system as well as proficiency in utilizing online travel resources and booking engines.** * Must be able to attend all training. Training is mandatory. **\*\*Paid virtual training begins on** **MONDAY, July 13, 2026** **!** **Hours of training are: Monday through Friday from 9:00am to 5:30pm EST. Attendance and successful completion of training is required.** **What we can offer YOU:** * Competitive base hourly rate. The starting base compensation for this position is $16\.10 \- $30\.00\. ***The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.*** * Monthly incentives based on individual sales/bookings * Paid Virtual Training * All required computer equipment will be provided to you by AAA Club Alliance and shipped directly to your home. * Health Insurance (Medical, Vision, Prescription Drug and Dental) * Flexible Spending Accounts * Wellness and Health Advocate Programs * 401(k) with Employer Match * Free AAA Membership and so much more **What YOU will be doing:** * Serve Members/non\-Members through telephone, email, and web chat channels by selling and servicing all domestic and international travel\-related products. A concentration on Club Owned and 5 Diamond vendor products is required. * Book and counsel Members/non\-Members on all domestic and international travel needs, including FIT (fully independent travel). * Operates and is familiar with all ACA travel systems and applicable travel partner booking sites. Assumed proficiency within six months. * Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets. * Maintains Audit compliant files and indexes relevant travel documents using the DocuWare storage plat