Office Manager/Administrative Assistant

Office Manager / Administrative Assistant (Remote) **Company:** Nooga Junk **Location:** Remote (Work From Home) **Employment Type:** Full\-Time About Nooga Junk Nooga Junk is one of Chattanooga's fastest\-growing junk removal, demolition, moving, and dumpster rental companies. We pride ourselves on providing exceptional customer service, maintaining a strong reputation, and constantly improving our systems and processes. We aren't looking for someone who simply wants a job—we're looking for someone who wants to grow with a company and become an important part of our leadership team. Position Overview The Office Manager / Administrative Assistant is the central hub of our daily operations. You will be the first point of contact for potential customers and play a major role in keeping our crews organized and our schedule running efficiently. This position requires someone who is highly organized, tech\-savvy, quick on their feet, and capable of making sound decisions throughout the day. Working from home means you must be self\-motivated, dependable, and able to manage your time without direct supervision. Primary ResponsibilitiesCustomer Communication * Respond quickly to all incoming leads from Google, Facebook, website forms, phone calls, text messages, email, and other marketing channels. * Answer customer questions professionally and confidently. * Build trust with potential customers and provide an excellent first impression. * Follow up on missed estimates, unsold quotes, and inactive leads. Scheduling \& Dispatch * Schedule estimates and jobs efficiently. * Coordinate daily schedules with field crews. * Dispatch crews and communicate schedule changes throughout the day. * Monitor crew progress and adjust schedules when necessary. * Keep customers informed of arrival times and any delays. Administrative Duties * Maintain accurate customer information. * Manage our CRM and scheduling software. * Process invoices and assist with basic administrative tasks. * Organize company documents and digital files. * Help improve office systems and workflows. Team Coordination * Communicate with crew members throughout the day. * Help solve scheduling conflicts. * Assist management with operational planning. * Ensure everyone has the information they need to perform their jobs successfully. Sales Support * Help convert leads into booked jobs. * Follow up with previous customers for repeat business. * Encourage online reviews after completed jobs. * Assist with customer retention efforts. Community Outreach (Growth Opportunity) This position may also include opportunities to help grow the business by: * Visiting apartment communities * Building relationships with property managers * Networking with Realtors * Developing commercial accounts * Assisting with local marketing efforts * Performing on\-site estimates when needed Qualifications We're looking for someone who possesses the following qualities: * Excellent communication