AWS Solution Architect

Why NeuraFlash, Part of Accenture:At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.AS AN AWS SOLUTION ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customersConduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivityFacilitate business process reviews to identify customer requirements and processesEducate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROITranslate customer requirements into contact center design, leveraging best practices, and other AWS ServicesOversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standardsAct as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and prioritiesDrive best practice contact center design into each and every aspect of solution deliveryEffectively manage all aspects of project and customer communicationsDeliver customer end user training and documentationExercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior managementLead vision and strategy discussions with contact center and customer service leadership and managementQUALIFICATIONS:Customer-facing contact center experienceExperience building integrations across WFM, CRM, and contact center solutionsExperience with communications protocols and APIs such as WebRTC and SIPExperience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers API integration experienceStrong troubleshooting and debugging skills Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center RoutingKnowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeployContact Center architecture knowledgeExperience in technology/software sales, pre-sales, or consultingAdvanced knowledge of AWS services and cloud architecture Salesforce knowledge and familiarity with Salesforce Service CloudContact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)Experience with WorkForce Management solutionsExperience working with outbound dialers and campaign managementKnowledge of software development methodologies such as Agile and ScrumAWS Cloud Practitioner CertificationAWS Developer Associate Certification or ProfessionalAWS Solution Architect Certification or ProfessionalSalesforce Certified AdministratorCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be p