Call Center Agent

Health Revenue Agent – Remote **Pay:** $15\.00–$17\.50 per hour **Needed Coverage:** Monday–Friday, daytime shifts **Job Type:** 1099 Independent Contractor **Location:** Remote / Work From Home **Paid Training** Job Description Join the LEC Team where connection, performance, and flexibility come together. Leading Edge Connections, LLC is a full\-service contact center and business solutions company built around people, technology, and performance. Our teams thrive on accountability, collaboration, and consistently delivering accurate results for our clients. We are currently hiring **Health Revenue Agents** to support healthcare revenue operations through structured outbound calls to insurance payers. This is not a traditional customer service role. Agents will make outbound calls to insurance companies, navigate automated IVR systems, speak with payer representatives, ask a defined series of questions, and accurately document the information received. Success in this position requires **patience, accuracy, consistency, strong listening skills, and the ability to follow a defined process repeatedly without sacrificing quality.** Day\-to\-Day Project Tasks * Conduct outbound \& Inbound calls to healthcare insurance payers. * Navigate payer IVR and automated phone systems. * Wait on hold when necessary and remain productive and professional throughout the process. * Connect with insurance representatives and follow a predefined call workflow. * Ask specific required questions regarding healthcare claims or account information. * Accurately capture and document payer responses. * Enter all required information into the designated CRM or client platform. * Review information for completeness and accuracy before completing each interaction. * Follow established procedures and escalation requirements. * Maintain consistent productivity and quality throughout the workday. * Identify unusual situations or recurring issues and escalate them appropriately. What We’re Looking For This role is best suited for someone who is comfortable with **structured, repetitive work and detailed process execution**. You do not need to be a healthcare revenue\-cycle expert to succeed in this position. What matters most is your ability to follow instructions, ask the required questions, listen carefully, and document information correctly. Successful Health Revenue Agents are: * Patient and comfortable navigating IVR systems and extended hold times. * Highly accurate when entering information. * Strong listeners who can capture detailed responses. * Comfortable following scripts, workflows, and predefined questions. * Able to remain focused while performing repetitive tasks. * Dependable and consistent in attendance and productivity. * Comfortable working independently in a remote environment. * Able to recognize when something falls outside the normal process and escalate appropriately. Qualifications * **1–3 years of call center, customer service, a