Remote Pelvic Floor Therapist or Menopause Coach - Client Success Coach

**I. The Company:** **What We Do?** * Lindsay Geddes Coaching helps women aged 45–65 overcome bladder urge leaks, urgency, frequency, and night peeing using science\-backed methods that go beyond outdated approaches like endless Kegels, medications, or surgeries. * Founder/CEO is Lindsay Geddes, Pelvic Floor Physical Therapist/Physiotherapist who also works clinically at a pelvic health specific brick and mortar clinic in Vancouver, BC, Canada * Through science\-backed coaching and mentorship, the company empowers women to regain confidence and independence, sleep better, travel freely, participate in activities they love, and live without the limitations caused by bladder dysfunction. * The flagship offer is The Bladder Confidence Solution™ \- a 12\-week coaching program designed to address the root causes of urgency, frequency and urge urinary incontinence symptoms and create lasting results. **Promotional Materials:** * Instagram: https://www.instagram.com/lindsaygeddespt/ * Facebook Page: https://www.facebook.com/lindsaygeddespt/ * Free Facebook Community Group: https://www.facebook.com/groups/7300612256636829 * Webinar Landing Page: https://lindsaygeddescoaching.com/register * Webinar Replay Page: https://lindsaygeddescoaching.com/watch\-webinar * Post enrollment call Page: https://lindsaygeddescoaching.com/post\-bcs\-call * Website: www.lindsaygeddes.com **II. The Opportunity: Client Success Coach** * Lindsay Geddes Coaching is seeking a Pelvic Floor Therapist (eg Physical Therapist, Physiotherapist, Occupational Therapist) or Menopause Coach to take the role of Client Success Coach. * This is an opportunity to work closely with Lindsay as part of a growing program delivery team, providing weekday coverage while supporting women through deeply personal health challenges. **III. Position Summary:** As a **Client Success Coach**, you will: * Ensure the client experience from registration \> onboarding \> client experience \> program finish is clear, supportive and successful * Collaborate with Lindsay to continuously improve program delivery and client success * Use women's/ pelvic health skills and knowledge to guide clients through program **IV. Key Responsibilities** **Your duties include:** * Conduct 30 minute 1:1 onboarding calls after new client registration * At three regularly\-spaced intervals through a client’s journey, analyze: \> 2 Day Bladder Diary \> 24 Hour Pad Test \> ICIQ Questionnaires \> Urine Stream Interruption Test * Lead 30 minute 1:1 debrief sessions on the above tests and provide guidance * Offer weekly office hours for clients to book in for support as needed * Lead 1\-2 x 60 minute group coaching calls where you will answer program questions, modify exercises, give feedback, provide education and generally support our members * Keep accurate tracking and metrics records so that we always know the status of every member * Conduct 45 minute SWAT calls where you will collect testimonials and direct app