Online Sales Assistant - REMOTE

Who is Stanley Martin Homes? At Stanley Martin Homes, we believe your work should have a purpose. With us, it truly does. Our success starts with our people, and we are proud to foster a culture where every team member is valued and supported. At Stanley Martin Homes, you will work alongside passionate, knowledgeable professionals who are committed to doing the right thing, delivering exceptional homebuyer experiences, and putting homebuyers first. Stanley Martin Homes is one of the largest 25 homebuilders in the United States and it has been consistently one of the fastest growing. We are proud of the people\-first culture that makes it possible. If you are ready to build a meaningful career and help families find the place they will call home, we would love to connect with you. Join our team and build a career that you will be proud of. Explore Opportunities Today The Online Sales Assistant (OSA) is responsible for playing a key role in the initial internet\-based home search of potential Stanley Martin home buyers. The OSA is often the first experience a homebuyer has with Stanley Martin and the role is responsible for capturing and converting internet customer traffic into appointments with our Neighborhood Sales Managers who will continue the sales and contracting process. **Responsibilities and Duties:** * Use customer\-focused sales skills to convert online (and phone) leads from various sources to neighborhood appointments by investigating needs and providing relevant product and neighborhood information * Your primary focus will be assisting the NHC team(s) of which you are assigned. The whole team is focused on building relationships and partnering with the Neighborhood Sales Managers to drive leads to visit our model homes * You will spend a significant portion of your day communicating with these prospective buyers over the phone, email, text, and chat channels. Because you have such a great level of understanding of the Stanley Martin product, you will be able to investigate buyers’ needs and provide relevant product and neighborhood information * Tracking and updating of lead data including, but not limited to, contact information, home buying preferences, neighborhoods of interest, marketing sources through CRM software * Represent the company professionally in all interactions with potential customers and home buyers * Complete all other duties as assigned by manager * Be available to support with special events as needed * Adhere to company safety standards and help promote a safe working environment * Adhere to and promote the Mission, Vision, and Values of Stanley Martin **Position Standards:** * Team player with a positive attitude * Attention to Detail * Knowledge of MS Office and CRM experience a plus * Organizational Skills * Positive Attitude * Strong Communication Skills (written and verbal) * Problem\-solving skills **Position Requirements:** * Some college preferred * Work sched