Sr Services Manager 2 - Customer Service Management

Job Description SummaryThe Aero Services Customer Service Leader will serve as the liaison between internal/external organizations and for an assigned customer portfolio, own the customer relationship, care for customer operations wing to wing, and directly contribute to the overall P&L business strategy.Job DescriptionEssential Responsibilities:Foster and develop strong relationships with customers as the single point of contact caring for customer operationsManage customer communication and relationshipsResponsible for customer portfolio and assigned P&L Revenue, Margin, & Cash growthEstablish contact to provide on-going project management, technical, and business support to assigned customersDevelop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customerOversee warranty and applicable commercial considerations including concessions as they arise balancing benefit outcomes for the customer and GEDevelop outage scope and lead communicating scope HOM to FieldCoreResponsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts ordersLead/Manage safe outage planning, execution, and processing of Change OrdersLead direction for all emergent/forced outage resolutionLead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.Responsible for all customer invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE networkOwn contract leadership/obligations and project manage business fulfillment of all project deliverables (Parts, Field Service, MOH, Repairs, etc.) understanding T&C's and contract requirements such as LD/Bonus structure, while also selling the opportunity for Extra Work.Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversionManage Digital and Total plant solutions agreements and coordinate with functional groups.Qualifications/Requirements:Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry)Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management.Eligibility Requirements:Willingness and ability to travel 40% of the time.Desired Characteristics: Experience planning and executing outages in ITR organization. Strong project management and quality background w/Black Belt certificationStrong leadership, P&L financial, and commercial skillsTeam leader in a dynamic, energetic and proactive problem solverExperience working with customer leadership teamsDemonstrated communication & organizational skillsStrong oral and written communication skillsStrong interpersonal skillsGE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes - This is a remote positionFor candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on May 22, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave,