Remote Customer Experience Associate III

Through our dedicated associates, Conduent delivers mission\-critical services and solutions on behalf of Fortune 100 companies and over 500 governments \- creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote Customer Service Representative III** **$18\.00/HR** **Summary:** As **a Customer Service Representative III**, you will assist the EPS Call Center with all aspects of the customer service functions, including receiving 80 inbound calls from Debit card cardholders; provide appropriate and accurate information over the telephone. Under the department supervisor(s) direction, CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. **What you get:** * Full Time Employment * **Competitive Pay:** Pay is **$18\.00/hr** which may be below your state's minimum wage. Please take this into consideration when applying * **We are currently NOT hiring in the following geographies, including but not limited to:** AK, AZ, CA, CO, CT, DE, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, OR, RI, VT, WA. **And the following areas:** Washington D.C.,Minneapolis MN * Career Growth Opportunities * Full Benefit Options * Great Work Environment * **Work schedule:** TBA **What you will be doing:** * Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required. * Assists with supervisor call backs * Assists with agent chat assistance * Assists with the call center floor to assist representatives with questions or difficult telephone calls. * Answers inquiries regarding general dispute process * Data entry of disputes when necessary * Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager. * Performs all other duties as assigned. **People who succeed in this role have:** * The ability to convey complex information in clear and concise terms to ensure customer understanding. * Strong work ethic. * Effective and accurate written and verbal communication skills. * Effective problem\-solving skills. * Can navigate multiple applications and research solutions with ease * Love helping people and guiding them to the best solution for their issue * Are excited by innovative technology * Provide calm conflict resolution and problem solving for frustrated customers * Can work in a structured environment for the duration of your allotted, full\-time schedule taking high\-volume calls from customers * Can commit to 100% attendance for three to five weeks of paid training **Requirements** * Must be at least 18 years of age or older. * Must have a High School Diploma, or GED * A minimum of 1 year experience in Call Center or Customer Services * **All in