Student Finance Analyst - Disbursement

DeVry University strives to close our society’s opportunity gap and address emerging talent needs by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces. Our colleague experience is an area of obsessive focus. At DeVry University, we care about you. Because, only through you can we deliver our unique Care Formula to our learners and partners. Overview Our colleagues embody DeVry University’s values and embrace synergies to create positive student outcomes and prompt account resolutions. This position on the Disbursement Team within the Student Financial Services department acts as a liaison between internal stakeholders and/or outside agencies to manage student financial assistance programs. This colleague is charged with being a role model for the organization’s values and fosters a culture of CARE consistent with our mission, vision, and purpose. Responsibilities * Supports internal customers and external agencies with responsive and professional communication via email, phone, Salesforce, and video conferencing. * Works collaboratively with internal and external stakeholders by asking appropriate questions as needed to resolve student inquiries. * Applies knowledge to assist with team performance. * Demonstrates basic understanding of compliance and regulations. * Assists in resolving escalated concerns in a timely manner through the appropriate channels. * Provides exceptional customer care to students and colleagues by accepting ownership of issues and questions. * Identifies areas of continuous improvement and opportunities for automation, system enhancements, and cost reductions in a constantly evolving organization. * Assists with User Acceptance Testing (UAT) by applying comprehensive knowledge of the requirements, performing testing, and providing appropriate documentation. * Open and responsive to constructive feedback from mentor/supervisor. * Collaborates with various DeVry functions, applying a strong knowledge of student financial assistance programs and higher education policies to assist in the resolution of student account inquiries. * Actively participates in team meetings and special projects. * Maintains procedural documents. * Maintains service level agreements as determined by leadership. * Maintains annual quality assurance accuracy rating of 95% and above. * Adaptable to new processes and assignments while maintaining positivity. * Communicates effectively and proactively with colleagues and leadership. * Actively works on personal development. * Receives questions from the field and provides responses with appropriate information and guidance to be shared with the student. * Completes other duties as assigned. * Values different perspectives and is open to culturally diverse ideas and points of view to achieve t