Senior Service Engineer

OneMarketData is continuously searching for bright talent with the skills to make an impact. From developers to data scientists, at OneTick, you will have the opportunity to develop and enhance your problem-solving skills using a combination of analytics, imagination, and talent.OVERVIEWWe’re a leading RegTech company, delivering advanced market and trade surveillance solutions to some of the world’s top financial institutions, including regulators, exchanges, and brokers.Our flagship product, OneTick Trade Surveillance, was named Best Trade Surveillance Solution at the TradingTech Insight Awards USA 2025, and is trusted to detect complex forms of market manipulation.Every day, our systems process and analyze massive volumes of market data - helping firms stay compliant with global regulatory standards like MiFID II, SEC, FINRA, ASIC, and IIROC.We’re now looking for a Service Engineer to help us ensure the stability, scalability, and performance of our services as we continue to grow!Prior to advancing with your application, we kindly request that you review the CONSENT NOTICE FOR HR AND RECRUITING provided by OneMarketData. Your attention to this matter is greatly appreciated.You’ll thrive in this role if you’re someone whoTakes ownership of troubleshootings and has eagerness to work with different stakeholders, including CustomersIs willing to learn new technical stackIs committed to meeting and exceeding SLAs, with a strong sense of accountability and follow-throughCommunicates clearly and confidently with customers and internally, turning complex technical situations into transparent, reassuring updatesHas a genuine interest in the investing and trading domain and is excited about gaining international experience in a high-impact fieldTech stackOneTick time-series databaseApache Airflow for data-processing pipelinesPython as the primary programming and scripting languageProblem Resolution:Troubleshoot and resolve complex technical issues, escalating to leads or engineering teams when necessary.Keep customers informed on the status of their issues and ensure resolution within agreed SLAs.Track open cases and follow up to ensure timely closure.Process Improvement:Follow and contribute to existing SOPs and knowledge base articles, suggesting updates where gaps are identified.Flag recurring issues or patterns to the lead for further review.Reporting and Analysis:Maintain accurate and up-to-date case documentation in the ticketing system.Highlight SLA risks on individual cases and communicate them to the lead promptly.Collaboration & Cross-Functional Work:Work with internal teams such as engineering and product to investigate and resolve customer issues.Serve as a reliable technical point of contact for customers during issue resolution.Share customer feedback and observations with the lead to support ongoing improvements.RequirementsLinux: confident with the command line and system fundamentalsGitLab / Git: working knowledge of Git workflows and key commandsPython: ability to read, write, and debug basic scriptsAwareness of and high level of experience with the development SDLCApache Airflow: ability to work with DAGs.English: professional working proficiency (spoken and written)Nice to haveExperience in Customer support L1/L2 is a big plus.AWS (EFS, EC2, SGW, ASG, NLB, and more)Computer networking: diagnostic tools such as ping, traceroute, mtr, netstat/ss, digHands-on experience with observability stacks such as ELK or LGTMFamiliarity with ITSM concepts (Incident, Problem, Service Request, Change, etc.)Basic knowledge of financial markets and trading workflows: common asset classes (e.g., equities, derivatives, fixed income), trade lifecycle events, and corporate actionsPandas, NumPy experienceWorking with large datasets (chunking)Basic understanding of:memory usageperformance What we offerFlexible working arrangements: full remote, hybrid, or office-based, depending on your location and preferencesCompetitive compensation, aligned with your experience, skillset, education, and local market standardsRegular performance reviews linked to salary adjustmentsMedical insurance for you and immediate family members (Benefits may vary based on location and country-specific requirements.)Professional-development budget to support courses, certifications, and conferencesSupportive international teamEqual Employment OpportunityAs an Equal Employment Opportunity (EEO) Employer, OneMarketData prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or differen