Bilingual - Licensed Homeowners Insurance Agent (Remote, Central Time)

Job description Job Title: Licensed Customer Service Representative Role: P\&C Licensed Customer Service Representative for Homeowners Insurance Location: US Remote Employment Type: Full\-time Industry: Insurance About us WNS, part of Capgemini, is an Agentic AI\-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI\-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human\-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. For more information on WNS logon to http://www.wns.com/ Role Description We are excited to invite passionate insurance agents to join our team as Customer Service Representatives (CSRs). If you are looking for a stable career with great benefits and the opportunity to make a real difference, we want to hear from you! In this role, you will leverage your active insurance license and experience in homeowner insurance to assist our clients effectively. As a key member of our team, you will provide support to both insurance agents and homeowners, guiding them through their inquiries and ensuring a high level of customer satisfaction. We value individuals with prior agency experience and a comprehensive understanding of home insurance. Strong customer service skills, along with empathy and professionalism, are crucial to success in this position. Join us and enjoy the benefits of a supportive work environment, opportunities for growth, and the chance to contribute to a positive customer experience. If you are dedicated to resolving issues efficiently and communicating effectively, we invite you to apply and embark on a rewarding career with us! Please Note: We are only hiring candidates with an **Active P\&C personal / General lines license. Please do not apply if you have an adjuster’s license only.** This is a U.S.\-based remote role aligned to the Central Time Zone. Employees will work **8\-hour shifts scheduled between 7:00 AM and 7:00 PM CT**. Hours worked after **5:00 PM CT are eligible for a shift differential** in accordance with company policy Applicants must reside and perform work from a U.S. state within the Central Time Zone (e.g., Texas, Illinois, Tennessee, Missouri, etc.). Or should be okay with working in a central time zone shifts. Position Overview: As a Customer Service Representative, you will serve as the first point of contact for our customers. Your