Client Experience Manager

Client Experience ManagerJob Description:Client Experience Managers (aka Pod Leaders) oversee a team of 10-12 people, $80-100K in recurring revenue, and support with our franchise needs. Client Experience Managers are client-facing positions and will attend client calls or be present on client communication where needed. Product knowledge of SEO, Google Ads, Facebook Ads, Web and Branding is required for this role. Previous experience in a client-facing position is preferred but not required. Reports to: VP, Client Experience (Emily Gass)Roles & ResponsibilitiesManages team members by overseeing workload, managing PTO, coaching and training, and having 1:1sReports and escalates critical information to VP of Client ExperienceSupports with client communication and retention effortsProject management and organization support for large clientsSupports our franchisees with account needsSupport leadership with various initiativesRequirements2+ years of experience at HiteHighly organizedExemplary communication skills both internally and with clientsConfidence to lead difficult projects and conversations internally and externallyStrong emotional regulation and emotional intelligenceOriginally posted on Himalayas